Heather ONeill

In 2020 my daughter-n-law graduated from college and started her career and I was blessed enough to quit my full time job and watch my grandkids for 4 years. Its been a lot of fun and its hard to close this chapter but they all start school this August and will no longer be employed. I have done my best to instill the good morals and values they will need along there journey in life.

• Played games with the kids that encouraged physical activity and learning through fun activities.
• Administered basic first aid if needed due to minor injuries or illnesses experienced by the kids.
• Prepared bottles for infants and changed diapers when necessary.
• Assisted with potty training of toddlers.
• Enforced rules to teach good manners and maintain safe environment.
• Took kids to Doctor/Dental appointments, Physical therapy, Feeding therapy, swimming lessons, any activity or appointment necessary.

• Maintained up-to-date records of employee attendance, payroll information, vacation requests, liquor license, etc.
• Ensured compliance with industry regulations and company policies.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Provided information about menu selections and made recommendations.
• Collected cash sales from employees to properly tip each server after shift.
• Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
• Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Managed tables throughout dining room to execute service at highest level.

• Analyzed data from program evaluations to identify areas of improvement.
• Coordinated trainings for staff on new initiatives or updates to existing processes.
• Provided guidance and support to direct reports in the implementation of program goals.
• Monitored service quality and ensured compliance with regulations.
• Managed contracts with vendors providing resources or services related to residential services programs.
• Cultivated meaningful partnerships with local organizations that provided additional resources or expertise towards achieving program goals.
• Ensured all personnel records were up-to-date according to applicable laws or regulations.
• Facilitated communication between internal departments to ensure successful coordination of activities in support of program objectives.
• Prepared documents and presentations for external audiences regarding residential services programs.
• Developed and maintained budgets, timelines, and performance metrics for residential services programs.
• Conducted individualized assessments of client abilities, interests, and needs.
• Provided assistance to job seekers in developing career goals and objectives.