Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Opitz

McMinnville,OR

Summary

Adept at driving operational efficiency and enhancing patient care, I leveraged strategic planning and healthcare compliance skills at West Hills Healthcare Clinic to significantly improve patient satisfaction. My collaborative approach and problem-solving abilities fostered a professional environment, achieving notable patient retention and staff morale boosts.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Certified Physician Practice Manager

West Hills Healthcare Clinic
09.2014 - Current
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Collaborated with physicians to establish strategic plans for service expansion, practice growth, and quality enhancement initiatives.
  • Increased patient retention rates by fostering a professional and compassionate environment for care delivery.
  • Administered patient satisfaction surveys, used feedback to implement procedural changes that increased overall patient experience scores.
  • Maximized employee satisfaction by creating an inclusive work environment that encouraged open dialogue about challenges or concerns within the practice.
  • Evaluated the effectiveness of marketing strategies to attract new patients while retaining existing ones in a highly competitive market.
  • Streamlined office operations by evaluating and optimizing administrative procedures and staff utilization.
  • Spearheaded quality improvement initiatives by identifying potential areas of concern and implementing targeted remediation strategies to enhance the overall standard of care provided.
  • Managed human resource functions such as recruitment, onboarding, performance evaluation, conflict resolution, payroll processing, benefits administration for both clinical and non-clinical staff members.
  • Promoted a culture of continuous improvement by providing ongoing training opportunities for clinical and administrative staff members.
  • Enhanced revenue generation with effective billing, coding, and collection practices for the practice.
  • Elevated patient experience through the consistent application of responsive communication techniques between patients, providers, and support staff.
  • Optimized financial performance by developing annual budgets, monitoring expenses, and identifying cost-saving opportunities.
  • Developed strong relationships with insurance providers to ensure timely reimbursements and accurate claim processing.
  • Reduced overhead costs through diligent vendor negotiation, inventory control, and expense tracking measures.
  • Ensured compliance with all relevant regulatory requirements through meticulous documentation, recordkeeping, and reporting practices.
  • Coordinated facility maintenance efforts to ensure a clean, safe environment conducive to delivering top-notch patient care services.
  • Established new referral networks with local healthcare providers to increase patient volume while maintaining high-quality care standards across services offered.
  • Ordered all office supplies and kept check on inventory levels.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Addressed and remedied all patient or team member issues.
  • Provided supervision and management to team of support personnel.
  • Supervised team of Number office personnel.
  • Developed close working relationships with front office and back office staff.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Created and implemented organizational policies and procedures.
  • Consulted with healthcare professionals on business decisions.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Collaborated with store manager to maintain daily operations.
  • Developed policies and procedures for effective pharmacy management.
  • Successfully negotiated client contract renewals to create increased revenue.

Certified Medical Assistant - Registrar

Providence Newberg Medical Center
11.2010 - 11.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient spirometry.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Ensured accurate student records by diligently maintaining and updating information in the database.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Updated computer system with latest information to keep records current and accurate.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
  • Resolved student registration issues to reduce acceptance, enrolment and payment delays.
  • Improved data integrity by conducting regular audits of student records and making necessary corrections.
  • Coordinated effectively with admissions offices to streamline acceptance notifications and enrollment procedures for incoming students.
  • Monitored enrollment processes to meet regulations and accreditation standards.
  • Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
  • Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
  • Reduced errors in transcript processing through careful attention to detail while entering grades into the system.
  • Facilitated student registration with admissions and records departments for smooth administration processes.
  • Facilitated seamless course enrollment for students with timely processing of requests and effective communication.
  • Participated in the development of institutional policies related to registration, grading, and graduation requirements, ensuring a consistent approach across all departments.
  • Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
  • Evaluated transfer credit eligibility for incoming students, ensuring a fair assessment process aligned with institutional policies.
  • Supported academic advising efforts by providing timely access to student records, enabling informed decision-making about course selections and degree progress.
  • Prepared balanced course schedules, student rosters and class lists.
  • Increased student satisfaction by providing comprehensive support and guidance throughout registration process.
  • Collaborated with IT department to enhance student information system, resulting in more user-friendly interfaces.
  • Enhanced data accuracy in student records with meticulous attention to detail in updating and maintaining databases.
  • Analyzed enrollment trends to advise on potential curriculum adjustments and resource allocation.
  • Conducted workshops for students on registration procedures and academic planning, empowering them with necessary information.
  • Improved office efficiency by training staff on new database management software.
  • Developed and enforced academic policies to uphold integrity of institution's educational standards.
  • Enhanced visibility and accessibility of academic policies by redesigning registrar's section of institution's website.
  • Ensured compliance with federal and state regulations regarding student records, safeguarding privacy and institutional reputation.
  • Supported students in distress by connecting them with appropriate academic and mental health resources.
  • Streamlined enrollment processes, significantly reducing wait times for students by implementing online registration system.
  • Facilitated smooth operation of graduation ceremonies, ensuring memorable experience for graduates and their families.
  • Optimized transcript evaluation processes, facilitating faster transfer credit decisions.
  • Led transition to paperless office, reducing environmental impact and operational costs.
  • Coordinated with faculty to schedule classes, optimizing resource use and accommodating students' needs effectively.
  • Established feedback system for students and faculty, leading to continuous improvement in registration services.
  • Managed sensitive student information with utmost confidentiality, building trust within academic community.
  • Negotiated with software vendors to secure cost-effective solutions for academic administration needs.
  • Coordinated with financial aid and bursar offices to ensure seamless integration of registration and billing processes, easing financial enrolment experience for students.
  • Played key role in accreditation processes, compiling and presenting necessary documentation to accrediting bodies.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Retrieved medical data for physicians and patients.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
  • Secured confidential patient information from unauthorized access.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Performed software updates, upgrades and data backups.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Studied and researched various medical terms as well as software and coding systems.

Education

AAPC

Skills

  • Healthcare compliance
  • Physician relations
  • Employee performance
  • Strategic business planning
  • Policy and procedure development
  • Medical personnel recruitment
  • Bookkeeping
  • Marketing
  • Client consulting
  • Budgeting expertise
  • Referral management
  • Strategic consulting
  • Employee operations
  • Managing medical practices
  • Hiring medical personnel
  • Clinical improvement initiatives
  • Insurance referral facilitation
  • Workflow efficiency
  • Managing files and records
  • HIPAA and OSHA regulations
  • Customer Service
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Certified in CPR/AED
  • Operational Efficiency
  • Training and mentoring
  • Patient education and counseling
  • Team building
  • Medical Terminology
  • CPR/AED
  • Conflict Resolution
  • Operations Management
  • Professionalism
  • Public Speaking
  • Strategic Planning
  • Multidisciplinary team collaboration
  • Time management abilities
  • Inventory Management
  • Adaptability
  • Medical clinical procedures
  • Quality Assurance
  • Project Management
  • Performance monitoring
  • Crisis Management
  • Facility Management
  • Performance Evaluation
  • Health Education
  • Problem-solving aptitude
  • Inventory and restocking
  • Professional Networking
  • Budget Management
  • Business Planning
  • Business Development
  • Drug utilization review
  • Medical Billing
  • Contract Negotiation
  • Financial Analysis
  • Clinical Research
  • Policy Development
  • Change Management
  • Human Resources
  • Vendor Management
  • Public Health
  • Regulatory Compliance
  • Pharmacy operations management
  • Immunizations
  • Heartsaver CPR AED (CPR AED)
  • Medical Coding
  • Heartsaver CPR AED
  • Profit improvements
  • Therapy programs
  • Healthy meal preparation
  • Loss prevention management
  • Occupancy strategies
  • Establish policies
  • Train employees
  • Patient satisfaction
  • Goal attainment
  • Acute and rehabilitative care
  • Employee retention strategies
  • Recruit well-qualified staff
  • Business operation management
  • Clinical operations
  • Set objectives
  • Clinical care oversight
  • Manage records
  • Author reports
  • Communication
  • Accreditation support
  • Hospital coordination

Certification

  • Basic Life Support (BLS) - American Heart Association.
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).

Timeline

Certified Physician Practice Manager

West Hills Healthcare Clinic
09.2014 - Current

Certified Medical Assistant - Registrar

Providence Newberg Medical Center
11.2010 - 11.2014

AAPC

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Heather Opitz