Heather Ortiz
Pueblo,CO
Summary
Proven track record in enhancing patient experience and streamlining data management at UCHhealth Parkview, demonstrating exceptional communication and medical terminology expertise. Skilled in insurance verification and maintaining HIPAA compliance, I significantly improved administrative efficiency. My dedication to accuracy and patient confidentiality stands out, making me a valuable asset to any healthcare team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
UCHhealth Parkview
06.2023 - Current
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and validated patient demographics and insurance information.
- Contacted insurance companies for patient medical billing operations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
Principal Assistant Secretary
Pueblo School District 70
10.2017 - 08.2023
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Medical Administrative Assistant
Parkview Medical Center
12.2009 - 10.2017
- Called patients to confirm scheduled appointments day in advance.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Greeted patients and provided required paperwork to facilitate services.
- Maintained and updated patient records for accurate, current medical histories.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used epic to schedule appointments for doctor visits and procedures.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ03.2025
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ04.2023
High School Diploma -
South High School
Pueblo, CO05.2004
Skills
- Formularies
- Health information obtainment
- Medical terminology expertise
- Statistical Data Management
- Performance standards compliance
- Information Collection
- Exceptional communication
- Appointment Scheduling
- Documentation accuracy
- Insurance Verification
- Specialist Referrals
- Financial obligation determination
- Front Desk Operations
- Solution Implementation
- Data entry proficiency
Affiliations
- National Society of Leadership and Success
Certification
- National Society of Leadership and Success
- BLS American Heart Association 04/23/2024 - 04/30/2026
Timeline
Patient Access Specialist
UCHhealth Parkview
06.2023 - Current
Principal Assistant Secretary
Pueblo School District 70
10.2017 - 08.2023
Medical Administrative Assistant
Parkview Medical Center
12.2009 - 10.2017
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
South High School
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