Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Ortiz

Syracuse

Summary

Dynamic Learning Ambassador at Amazon Fulfillment Center with a proven track record in employee training and onboarding processes. Expert in communication strategies and problem-solving, successfully enhancing team capabilities through innovative training sessions. Recognized for delivering impactful learning experiences.

Overview

8
8
years of professional experience

Work History

Learning Ambassador

Amazon Fulfillment Center
Liverpool
06.2022 - Current
  • Developed innovative instructional delivery approaches through collaborative idea generation.
  • Communicated course content updates effectively with instructors to ensure alignment.
  • Delivered regular training sessions to enhance team capabilities.
  • Facilitated onboarding and cross-training for new hires to improve operational efficiency.
  • Successfully trained personnel in AFE Problem Solving, AFE Pack Flow, and Pick departments.
  • Served as learning ambassador for AFE/AFE Problem Solving initiatives.

Loader Operator

Federal Express
Syracuse
05.2021 - 05.2022
  • Operated a loader to unload and load shipments from airplanes.
  • Moved packages in a timely manner.
  • Assisted in package sorting.
  • Unloaded shipments from trucks and prepared them for flights.

Assistant Store Manager

Pandora Jewelry
Syracuse
03.2017 - 03.2022
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Trained new employees on store policies, procedures and customer service standards.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Maintained a safe working environment by enforcing safety regulations.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided training to new employees on company policies and procedures.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.

Education

Some College (No Degree) - Criminal Justice

Cayuga County Community College
Auburn, NY

Skills

  • Employee training
  • Onboarding processes
  • Team building
  • Customer service
  • Communication strategies
  • Problem solving
  • Safety regulations
  • Training facilitation
  • Group and individual instruction
  • Team player
  • Teamwork and collaboration
  • Self motivation

Timeline

Learning Ambassador

Amazon Fulfillment Center
06.2022 - Current

Loader Operator

Federal Express
05.2021 - 05.2022

Assistant Store Manager

Pandora Jewelry
03.2017 - 03.2022

Some College (No Degree) - Criminal Justice

Cayuga County Community College

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