Heather Osborne
Recovery and Behavior Health
Boons Camp,KY
Summary
Dedicated healthcare and behavioral health professional with nearly 10 years of experience in addiction recovery services, administrative operations, and facility leadership. Proven success in launching and managing large-scale residential treatment programs, including the successful opening of two women’s treatment centers—a 120-bed facility and a 144-bed facility. Continued as Center Administrator following the opening of the 144-bed facility, providing operational leadership, regulatory compliance oversight, staff development, and quality-focused client care. Experienced in human resources support, employee relations, documentation management, compliance readiness, and building effective teams dedicated to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR, People Services Specialist
Addiction Recovery Care
Ashland, KY
04.2026 - Current
- Support employee relations, onboarding, HR compliance, and workforce initiatives.
- Partner with leadership to promote employee engagement and organizational success.
- Manage employee personnel records, ensuring complete, accurate documentation and audit-ready files.
- Oversee employee file management to maintain compliance with regulatory standards and inspection requirements.
- Maintain comprehensive personnel files, ensuring all employee documentation was current, accurate, and inspection-ready.
- Assisted employees with Paycom, providing support with payroll, benefits, timekeeping, and self-service account inquiries.
- Coordinated timesheet approvals and accuracy checks with supervisors to maintain payroll integrity and ensure employees were paid correctly.
Center Administrator
Addiction Recovery Care
Inez, KY
08.2022 - 04.2026
- Coordinated patient intake processes, ensuring compliance with regulatory standards and improving operational efficiency.
- Managed scheduling for clinical staff, optimizing resource allocation and enhancing service delivery.
- Implemented electronic health record systems, streamlining documentation and improving data accuracy.
- Developed training materials for new hires, fostering knowledge transfer and promoting best practices in patient care.
- Oversaw daily administrative operations, ensuring smooth functioning of center activities and adherence to policies.
- Conducted performance evaluations for support staff, mentoring them to achieve professional development goals.
Program Manager
Addiction Recovery Care
Pippa Passes, KY
06.2020 - 08.2022
- Led program development initiatives to enhance addiction recovery services and improve patient outcomes.
- Managed cross-functional teams to execute strategic objectives and streamline operational processes.
- Implemented data-driven decision-making frameworks to assess program effectiveness and drive continuous improvement.
- Developed comprehensive training programs for staff, fostering professional growth and enhancing service delivery.
- Coordinated partnerships with community organizations to expand resource availability for clients in recovery.
Office Manager
Addiction Recovery Care
Louisa, KY
06.2019 - 06.2020
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Streamlined administrative processes, improving communication and coordination among departments.
- Oversaw scheduling and appointment management for staff and clients, enhancing service delivery.
- Implemented office policies that improved compliance with regulatory standards in addiction recovery services.
- Developed and maintained filing systems, ensuring accurate record-keeping for client information and documentation.
Admissions Specialist
Addiction Recovery Care
Louisa, KY
02.2017 - 06.2019
- Managed application processes, ensuring timely and accurate admissions for prospective students.
- Developed and implemented outreach strategies to attract diverse candidate pools.
- Conducted comprehensive assessments of applicants to determine eligibility for programs.
- Collaborated with clinical staff to align admissions criteria with treatment objectives.
Education
Johnson Central Highschool
Paintsville, KY06-1994
Skills
- Operations management
- Scheduling management
- Facility maintenance
- Problem-solving
- Attention to detail
- Decision-making
- Team building and leadership
- Employee supervision
- Strong work ethic
- Listening skills
- Data entry
- Records management
- Teamwork and collaboration
Certification
- Graduate of Michael Townsend Leadership Academy
- CPR/AED Certification
- Ethics
- First Aid
- Narcan Administration
- De-escalation Training
- Paycom Training
- Trauma-Informed Care Training
- HIPAA Privacy and Security Training
- Conflict Resolution Training
- Suicide Prevention and Awareness Training
- Co-Occurring Disorders Training
- Quality Improvement Training
- Risk Management Training
- Level of Care Assessment Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR, People Services Specialist
Addiction Recovery Care
04.2026 - Current
Center Administrator
Addiction Recovery Care
08.2022 - 04.2026
Program Manager
Addiction Recovery Care
06.2020 - 08.2022
Office Manager
Addiction Recovery Care
06.2019 - 06.2020
Admissions Specialist
Addiction Recovery Care
02.2017 - 06.2019
Johnson Central Highschool
Core Competencies
- Healthcare & Behavioral Health Administration
- Residential Treatment Operations
- Facility Start-Up & Program Development
- Center Administration & Operational Leadership
- Strategic Planning & Implementation
- Regulatory Compliance & Inspection Readiness
- Quality Assurance & Documentation Management
- Human Resources Administration & Employee Relations
- Employee File Management & Compliance Audits
- Payroll & Timekeeping Administration
- Recruitment, Onboarding & Staff Development
- Policy & Procedure Implementation
- Team Leadership & Staff Supervision
- Training Coordination & Professional Development
- Performance Management Support
- Budget Awareness & Resource Management
- Process Improvement & Workflow Optimization
- Admissions & Discharge Coordination
- Client Care Coordination & Advocacy
- HIPAA & Confidential Records Management
- Crisis Intervention & Conflict Resolution
- Cross-Functional Team Collaboration