Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Heather Ostrowski

Harrison Township ,Mi.

Summary

Compassionate Special Education Paraprofessional offering excellent skills in devising student strategies and monitoring classroom activities. Pursuing a similar position where a well-qualified individual with an understanding of autism spectrum disorder and learning disabilities is highly sought.

Overview

24
24
years of professional experience

Work History

Special Education Paraprofessional

L'Anse Creuse Public Schools
02.2018 - Current
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.

Security / Secretary

Woodhaven Brownstown School District
09.2013 - 10.2018
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Screened visitors and issued badges to maintain safety and security.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Customer Service Representative/ Head Dispatcher

Copart Auto Auctions
03.2000 - 11.2005
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Education

John Glenn High School
Westland, MI
05.1996

Skills

  • IEP compliance
  • Teacher Assistance
  • Learning Disabilities Support
  • Classroom Organization
  • Verbal and written communication
  • Collaboration with teachers
  • Teaching and instruction
  • Student Supervision
  • Autism and spectrum disorders
  • Special needs
  • Social and group settings
  • Sensory Integration
  • Literacy Intervention
  • Proficient with Technology
  • Autism understanding

Training

CPR, AED

EPI Pen

AuviQ, Glucagon training and knowledge

Safe school, A.L.I.C.E. knowledge and tested

(Pasted)

Timeline

Special Education Paraprofessional

L'Anse Creuse Public Schools
02.2018 - Current

Security / Secretary

Woodhaven Brownstown School District
09.2013 - 10.2018

Customer Service Representative/ Head Dispatcher

Copart Auto Auctions
03.2000 - 11.2005

John Glenn High School

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Heather Ostrowski