Heather Ovalle
Vail,AZ
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, planning, problem-solving, invoicing, dispatching, and database management. Focused on maximizing resource utilization to support scalable operations. Organized and systematic with natural relationship-building and leadership talents.
Overview
23
23
years of professional experience
1
1
Certification
Work History
FC Associate 1
Amazon
Tucson, AZ
12.2023 - Current
- Ensured compliance with health and safety regulations in the workplace.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Verified items correctly matched to sales check for packing and shipment.
Customer Service Agent
Fry's Food and Drug/Kroger Grocery
Tucson, AZ
01.2023 - 11.2023
- Improved customer satisfaction scores through application of superior conflict resolution & problem-solving skills
- Operated cash register for cash, check, & credit card transactions with excellent accuracy levels
- Handled bill pay, Western Union/Ria money transfers, & generated money orders as requested
- Trained in Anti Money Laundering Fraud
Academic Coach
Arizona Virtual Academy (A K12 Organization)
Phoenix, AZ
08.2015 - 03.2020
- Mentored and coached students with focus on developing independence and self-confidence
- Collaborated with teachers & administrators to discuss academic needs of students & how best to support student success
- Assisted students in developing study skills and strategies
- Issued reports updating students, parents and teachers on student progress
- Motivated students with accurate feedback and positive reinforcement.
Force Support Officer
US Air Force
Jessup, MD
09.2001 - 10.2010
- Led team in developing strategic plans to meet operational objectives
- Examined complaints made by workers, conducted interviews and mediated disputes
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Managed time efficiently in order to complete all tasks within deadlines
- Provided training and accountability for over 15,000 personnel
- Briefed senior level officers/management team daily
- Monitored unit operations in dynamic, challenging environments with high level of situational awareness
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness
- Handled administrative requirements, maintained records and submitted operational reports.
Education
MBA - Project Management
Colorado Technical University
06.2014
Bachelor of Arts - Science
Excelsior College
01.2000
Doctor of Chiropractic -
New York Chiropractic College
12.1997
Skills
- Excellent Written/Verbal Communication
- Time Management Savvy
- Incredible Work Ethic
- Critical Thinking & Analytic Aptitude
- Mediation/ADR Skillset, Diplomatic, Professional
- Easy to Talk To/Build Trusting Relationships & Rapport
- Advanced Computer Skills in Microsoft Office Suite
- Operational Efficiency
- Professional Correspondence
- Written Reports
- Material Organization
Additional Information
Secret, 2001-2010, TS/SCI w/CI Poly, 2008-2013
Accomplishments
- Commadant's Award (Top of Class): Defense Equal Opportunity Management Institute: Patrick AFB, FL
Certification
- Military Equal Opportunity Certification: Defense Equal Opportunity Management Institute (Joint Military Program): Patrick AFB, FL
- Alternate Dispute Resolution Certification: Defense Equal Opportunity Management Institute: Patrick AFB, FL
- Teaching English as a Foreign Language (TEFL) Certification: International TEFL Academy: Chicago, IL
- Spiritual Coaching Certification: Southwest Institute of Healing Arts: Phoenix, AZ
- Shamanic Reiki I, II & III Certification: Southwest Institute of Healing Arts: Phoenix, AZ
Timeline
FC Associate 1
Amazon
12.2023 - Current
Customer Service Agent
Fry's Food and Drug/Kroger Grocery
01.2023 - 11.2023
Academic Coach
Arizona Virtual Academy (A K12 Organization)
08.2015 - 03.2020
Force Support Officer
US Air Force
09.2001 - 10.2010
MBA - Project Management
Colorado Technical University
Bachelor of Arts - Science
Excelsior College
Doctor of Chiropractic -
New York Chiropractic College
- Military Equal Opportunity Certification: Defense Equal Opportunity Management Institute (Joint Military Program): Patrick AFB, FL
- Alternate Dispute Resolution Certification: Defense Equal Opportunity Management Institute: Patrick AFB, FL
- Teaching English as a Foreign Language (TEFL) Certification: International TEFL Academy: Chicago, IL
- Spiritual Coaching Certification: Southwest Institute of Healing Arts: Phoenix, AZ
- Shamanic Reiki I, II & III Certification: Southwest Institute of Healing Arts: Phoenix, AZ
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