HEATHER P

Driving Steady Customer Base Growth:

• Boosted market share by 33% and increased product content by 35%, directly enhancing customer acquisition and meeting evolving customer demands.
• Accelerated MVP content and product development by 56% and expedited go-to-market timelines, ensuring rapid delivery of high-value offerings to customer base.
• Managed product teams to exceed objectives, resulting in a 31.9% increase in user engagement and heightened subscriber adoption across social media platforms.
• Leveraged AI machine learning to craft high-impact marketing campaigns and social media content, significantly expanding market reach and customer interaction.
• Applied PMO methodologies and lean startup methods to align strategic roadmaps, securing sustained business market growth and customer success.

Expanding Business Service Lines:

• Defining design, scope, market research, and product requirements for initiatives like a new training video series, which successfully secured funding and launched on time and within budget.
• Spearheaded first product roadmap that improved operational efficiency by 30% and increased ROI on product delivery cycles by 25%.
• Collaborated with executive leadership to align startup initiatives with strategic vision, ensuring customer expansion to define business strategic plan with KPI's and OKR's outcomes.

Enhancing Offerings for Incoming Students:

• Increased training program participation by 40% and boosted return program student rate by 50%, critically reducing program dropouts and strengthening educational offerings.
• Improved workforce retention on Learning Management Systems (LMS) by 22%, directly contributing to a reduction in recruitment costs and fostering a stable, high-performing learning environment.
• Facilitated 29 cohorts through virtual sprint ceremonies, strategically utilizing burn down charts and JIRA data metric reports to motivate and empower intern teams. Oversaw training, onboarding programs, and exit user surveys for simple technology integration and automation.
• Conducted user surveys, user research, market competitor analysis, wrote PRDs, created Figma prototypes, designed, wrote SQL queries, performed A/B testing, and data analysis.

• Avoided CMS audit fines of $335,000 by ensuring medical staff were well-trained in EMR Massive Transfusion, Bloodless Medicine, Hospice order set, and Language Line use, complying with CMS requirements.
• Led and facilitated clinical workflow for medical staff training on EMR, resulting in receiving Mayo Clinic AHA accreditation, plus OR - ED - Psych ward re-designs to elevate Leapfrog scores.
• Managed Supply Chain Inventory Workflow, Hospital Administration, and Construction Management.
• Ensured HIPAA compliance, managed Clinical Laboratory Medical operations, Claims Processing, and IT UKG Payroll Implementation.
• Oversaw Data Migration / Workday SaaS and SOP document creation, and conducted Lab Compliance Audits and Covid Testing operations.
• Managed Patient Case Management and Insurance Claims and Coding.
• Performance Process Improvement Project Manager | MedStar Hospital Healthcare | 2017-2021

• Managed Budget, Payroll, and Financial Forecasts for federal contracts.
• Led Change Management Contracts and Enterprise-wide Change Management.
• Ensured Data Security, Governance, Policies, and Regulations compliance.
• Utilized Power BI, Tableau, Vizient, EPIC, and Salesforce for data management and reporting.
• Fostered Cross-functional Collaboration and Problem Solving.

CLR / Alion Science Technology

• Achieved A3 strategic KPI metric development and cost savings of $46.4 million through leading Kaizen events to eliminate process errors, duplicates, and system gaps across enterprise-wide federal software programs.
• Managed Program Management across FAA, DoD, Joint Forces, and led Change and Process Improvement Projects.
• Supervised Finance, Payroll, and Budget Contracts.
• Led Employee Training, Scheduling, and learning models.
• Managed Facility, Security, and Property Management.
• Utilized Lean Six Sigma Black Belt expertise for project execution.
• Conducted Dataset, Data Analysis, and Data Analytics.
• Corporate Account Executive; Regional Manufacturing Quality Manager; Sales Account Representative; Leadership Management Trainee | Fortune 500 Companies (Various)
• Managed clients and 15 vendors across Biotech, Consumer Goods, Retail, Food, Healthcare, Pharmaceuticals, Automotive, Insurance, Transportation, and Finance Industries.
• Ensured higher quality products, services, business efficiencies, and raising customer satisfaction through adherence to ISO 9000 best practices.