Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Heather Pace

Pittsburgh,PA

Summary

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Dedicated team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Express
Pittsburgh
09.2017 - Current
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Full-time Sales Lead

Express
Pittsburgh
01.2017 - 01.2021
  • Responsible for daily operational execution and sales metrics
  • Delivered adequate training to new employees on POS terminals and customer service standards
  • Responsible for assisting in recruiting, interviewing, and retaining associates
  • Assisted customers and provided excellent customer service and problem-solving skills
  • Assisted in merchandising execution.

Beauty Advisor

Ulta Beauty
Pittsburgh
05.2017 - 09.2017
  • Administered exceptional customer service while assisting customers in the store.
  • Assisted the company in gaining credit card sales by encouraging customers to apply.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Ensured that all displays were neat and organized at all times.

Sales Advisor

H&M
Pittsburgh
03.2015 - 05.2017
  • Provided adequate assistance to customers and utilized register experience
  • Cleaned areas of the store to provide a positive store environment
  • Processed merchandise from shipment and placed onto the floor to maximize sales.

Hardlines Team Member

Target
Pittsburgh
08.2014 - 12.2014
  • Provided excellent customer assistance and backed up the cashier section when needed
  • Responsible for sections of the store (pulled items forward on shelves) and kept aisles neat/clean
  • Answered customer phone calls providing professional customer service.

Brand Representative

Justice
Pittsburgh
08.2013 - 07.2014
  • Utilized cashier experience to operate registers
  • Assisted customers, folded clothes, and restocked the floor to provide a positive store environment
  • Unpacked freight and sized/censored clothing in an efficient manner.

Education

Associate in Specialized Business Degree, Merchandise Management Program -

Bradford School

Skills

  • Operations Management
  • Product and Service Knowledge
  • Business Development Understanding
  • Staff Training and Development
  • Product Branding
  • Employee Engagement
  • Retail Operations
  • Customer Relationship Management (CRM)
  • Workload Management
  • Sales Growth

Accomplishments

  • Academic Honor Roll
  • Manager of the Fashion Show for Fashion Display class at Bradford School (2015)
  • Employee of the Month" for the retail department at Ulta Beauty in June of 2017
  • Center of Excellence Store (Express 2019-2020)
  • Top Customer Sales Leader (August 2019)
  • Top performer in Credit Loyalty (November 2018)

References

References available upon request.

Timeline

Assistant Manager

Express
09.2017 - Current

Beauty Advisor

Ulta Beauty
05.2017 - 09.2017

Full-time Sales Lead

Express
01.2017 - 01.2021

Sales Advisor

H&M
03.2015 - 05.2017

Hardlines Team Member

Target
08.2014 - 12.2014

Brand Representative

Justice
08.2013 - 07.2014

Associate in Specialized Business Degree, Merchandise Management Program -

Bradford School

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Heather Pace