Heather Pallotta
Raeford,NC
Summary
Dynamic team leader with extensive experience in inventory management and customer service. Skilled in training new team members and optimizing operational workflows to improve efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Distribution Associate
UPS
Hope Mills, NC
10.2025 - Current
- Operated hand-held scanners to track and sort packages efficiently.
- Loaded and unloaded packages, ensuring accurate placement in designated areas.
- Assisted in maintaining a clean and organized work environment to enhance safety.
Team Lead
Walmart
Aberdeen, NC
04.2024 - 10.2025
- Supervised team operations to ensure efficient workflow and adherence to safety protocols.
- Coordinated inventory management processes, optimizing stock levels and minimizing discrepancies.
- Trained new team members on operational procedures and best practices for customer service.
- Collaborated with cross-functional teams to enhance product availability and improve customer satisfaction ratings.
Clerk Supervisor
USPS
Greenville, SC
10.2015 - 04.2024
- Processed incoming and outgoing mail efficiently using automated sorting systems.
- Maintained accurate records of postal transactions for accountability and compliance.
- Assisted customers with inquiries, providing information on services and regulations.
- Implemented workflow improvements to enhance productivity during peak mailing seasons.
- Trained new staff on operational processes, ensuring adherence to USPS standards.
- Monitored inventory levels of mailing supplies, initiating orders as necessary to prevent shortages.
- Collaborated with team members to streamline operations and improve service delivery efficiency.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
Greenville Technical College
Greenville, South Carolina, SCSkills
- Order picking
- Adaptable to change
- Loading and unloading
- Order filling
Timeline
Distribution Associate
UPS
10.2025 - Current
Team Lead
Walmart
04.2024 - 10.2025
Clerk Supervisor
USPS
10.2015 - 04.2024
Greenville Technical College