Years of combined experience in leadership and human resources
Heather Papa
Human Resources Leader
Saint Clair Shores,MI
Summary
Dynamic and results-oriented HR leader with over a decade of experience managing multi-site and multi-state operations. Expertise in partnering with executive leadership to provide strategic HR guidance on employee relations, performance management, talent acquisition, and engagement initiatives. Adept at aligning business goals with innovative people strategies that enhance organizational effectiveness, ensure compliance, and elevate employee satisfaction. Proven track record of fostering strong relationships with leadership teams, spearheading transformative change initiatives, and achieving significant improvements in workplace culture, retention rates, and workforce planning.
Overview
15
15
Work History
Human Resources Manager
W&P Management, LLC
12.2021 - 09.2025
- Served as the primary HR business partner to leaders across multiple U.S. locations specializing in the sale and distribution of lawn and garden equipment, parts, and power sports units, aligning HR strategy with business needs and talent priorities.
- Served as the HRIS subject matter expert, driving system implementation, optimization, and process improvements to streamline HR operations.
- Created and implemented policies across multiple business units, ensuring consistency and clear communication across the organization.
- Monitored and analyzed HR metrics and presented data-driven strategies to leadership to strengthen company overall performance.
- Coached leaders on employee relations, performance management, and engagement issues, ensuring consistency, fairness, and compliance.
- Directed investigations and provided consultative guidance to leaders on complex employee relations matters, maintaining compliance with state/federal laws and company policies.
- Partnered with leadership to review annual employee engagement survey results and designed action plans that improved workplace culture and reduced turnover.
- Built strong partnerships with leaders, serving as a trusted HR advisor and problem solver for all HR needs.
- Managed and expanded the company wellness program, increasing employee participation year over year through engaging initiatives.
Human Resources Manager
Refloor LLC
06.2020 - 12.2021
- Partnered with executives during rapid multi-state expansion, aligning HR initiatives with aggressive business growth goals.
- Acted as a trusted coach to leaders on employee relations and performance management issues.
- Created leadership training programs to enhance managerial capability and accountability for engagement and development.
- Analyzed HR data reports to guide compensation, retention, and staffing strategies with leadership.
Business Office Manager / HR
John's Lumber
03.2018 - 06.2020
- Main contact for leadership for two store locations, supporting talent acquisition, onboarding, and performance development.
- Partnered with department managers on employee engagement and cultural improvement initiatives.
Branch Office Administrator
Edward Jones
08.2016 - 03.2018
- Supported new branch launch and ensured operational and HR compliance in a highly regulated industry.
HR & Operations Manager
Nationwide Interlock
01.2011 - 07.2016
- Directed HR and operations for 30 automotive/mechanic shops across Michigan, coaching managers on policies, employee relations, and compliance.
- Acted as main HR liaison with Dräger (manufacturer of ignition interlock devices) for compliance audits, contracts, and workforce issues.
- Created and analyzed HR metrics data reports to present recommendations to senior leaders.
Education
Graduate Certificate - HR Administration
Central Michigan
Mount Pleasant, MIBachelor of Science - Business Administration & Management
Rochester College
Rochester Hills, MISkills
- HR Business Partnering & Leadership Coaching
- Strategic Workforce Planning & Talent Acquisition
- Employee Relations, Investigations & Performance Management
- Benefits Administration, Compliance, & HRIS Management (Paycor, Paychex, Workday)
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
Human Resources Manager
W&P Management, LLC
12.2021 - 09.2025
Human Resources Manager
Refloor LLC
06.2020 - 12.2021
Business Office Manager / HR
John's Lumber
03.2018 - 06.2020
Branch Office Administrator
Edward Jones
08.2016 - 03.2018
HR & Operations Manager
Nationwide Interlock
01.2011 - 07.2016
Graduate Certificate - HR Administration
Central Michigan
Bachelor of Science - Business Administration & Management
Rochester College
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