Heather Parker
Medford,OR
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager
The Growler Guys
Ashland, OR
10.2023 - Current
- Responsible for managing all staff, banking, accounting, staff scheduling, marketing and promotions, ordering of all alcohol and food, training employees, and event coordination.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Logistics Specialist
J&D Refrigerated Services
Clackamas, OR
01.2022 - 05.2023
- Provide operations support
- Book and manage shipments for customer base
- Responsible for all tracking, coordinating and driver management of every shipment
- Specifically in the temperature control environment
- Chill/fresh and Frozen
- Manage cost and profitability.
Manager
Parker's Hideout
Portland, OR
05.2018 - 03.2020
- Manager of all part-time and full-time employees
- Responsible for all vendor relations and negotiations
- Run inventory reports and assist supervisors with reorders and inventory maintenance
- All responsibilities of running a bar/restaurant.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
Sales Consultant
R&L Carrier's
Portland, OR
01.2009 - 01.2018
- Sales / Marketing Representative
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Generated daily reports on sales activities for management review.
- Resolved customer complaints and inquiries in a timely manner.
- Created customized presentations for potential customers based on their requirements.
- Maintained accurate records of all sales activities in the CRM system.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Sales / Marketing Representative
Peninsula Transportation & Logistics
Calistoga, CA
01.2007 - 12.2009
- Provided outside sales, calling on all winemakers in Oregon, Washington, Idaho, and British Columbia
- Developed marketing materials including mailers, email advertisements, and website content.
- Developed and implemented marketing plans to increase brand recognition.
- Created content for social media campaigns, websites, and other digital platforms.
- Produced promotional materials such as brochures, flyers, newsletters, and press releases.
- Organized events including trade shows, conferences, and product launches.
- Monitored competitor activities in the marketplace to stay ahead of industry trends.
- Built strong relationships with customers through email outreach and personal interactions.
- Contributed ideas during brainstorming sessions regarding upcoming campaigns.
- Attended meetings and studied material to remain current on promotion techniques and service benefits.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
Sales / Operations Manager
Peninsula Transportation & Logistics
Milwaukie, OR
01.2000 - 12.2009
- Manage accounts within territory, including California, Washington, Idaho, Pennsylvania, Hungary, and France
- Monitor current client base, as well as solicit new clients to foster business development
- Create and implement effective marketing strategies, including developing advertisements for trade magazines and company sales brochures
- Maintain and develop vendor relations, including contract negotiation
- Process all invoices, accounts payable, collections, and payroll
- Manage inventory and completed monthly reconciliation for clients
- Handle logistics from order processing to delivery of barrels for clients
- Hire subcontractors to maintain website and technical office equipment.
Education
Associate's degree - Business
Clackamas Community College
08.2023
Associate of Arts - Accounting
Clackamas Community College
Associate - General Education
Oregon State University
Associate - Nursing
Mt. Hood Community College
Skills
- Intermediate
- Business Development
- Company Sales
- Manage Accounts
- NEW Accounts
- Sales Goals
- Sales Management
- Territory Management
- Account Management
- Outside Sales
- Intermodal Logistics
- Inventory Buying/Procurement
- Purchasing Operations
- Operations Manager
- Contract Negotiation
- Reconciliation
- LTL
- Flatbed
- Hazmat
- Maintenance
- Order Processing
- Accounts Payable
- Invoices
- Payroll
- Marketing
- Database
- CRM
- Accounting
- Credit Issues
- Collections
- Inside Sales
- Food Service
- Customer Relationship Management
- DOT
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- English
- Management
- Accounts Receivable
- Financial Report Writing
- Profit & Loss
- Customer service
- Retail math
- Sales
- Communication skills
- Assembly
- Anatomy knowledge
- Medical terminology
- Sterile processing
- Data entry
- CRM software
- B2B sales
- Outside sales
- Workday
- Accounts payable
- Relationship management
- Sales management
- Negotiation
- Territory management
- Customer relationship management
- Manufacturing
- Account management
- Event Planning
- Profit & loss
- Guest relations
- Typing
- Vital signs
- Recruiting
- Human resources
- Employment & labor law
- Computer skills
- Grocery store
- Customer support
- Performance Management
- Operations Management
- Financial Management
- Verbal and Written Communication
Certification
- Bartender License
- OLCC Service Permit
- Food Handler Certification
- Driver's License
- CSPDT
- CRCST
- CPR Certification
- Certified Dental Assistant
- Radiation Health & Safety Certification
Assessments
- Sales skills, 06/01/23, Proficient, Influencing and negotiating with customers
- Office manager, 08/01/23, Proficient, Scheduling and budgeting
- Work style: Reliability, 08/01/23, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Protecting patient privacy, 08/01/23, Proficient, Understanding privacy rules and regulations associated with patient records
- Spreadsheets with Microsoft Excel, 08/01/23, Proficient, Knowledge of various Microsoft Excel features, functions, and formulas
- Medical receptionist skills, 08/01/23, Proficient, Managing physician schedules and maintaining accurate patient records
Timeline
Manager
The Growler Guys
10.2023 - Current
Logistics Specialist
J&D Refrigerated Services
01.2022 - 05.2023
Manager
Parker's Hideout
05.2018 - 03.2020
Sales Consultant
R&L Carrier's
01.2009 - 01.2018
Sales / Marketing Representative
Peninsula Transportation & Logistics
01.2007 - 12.2009
Sales / Operations Manager
Peninsula Transportation & Logistics
01.2000 - 12.2009
Associate's degree - Business
Clackamas Community College
Associate of Arts - Accounting
Clackamas Community College
Associate - General Education
Oregon State University
Associate - Nursing
Mt. Hood Community College
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