Heather Parker
Gilbert,AZ
Summary
Dynamic professional with a passion for learning and excellent communication skills seeking a growth-oriented position in a dynamic company. Strong problem-solving abilities and a commitment to contributing to team success. Excited to take on new challenges and drive organizational objectives with unwavering dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Claims Analyst I
Epiq (Contractor Through Adecco)
06.2022 - 05.2024
- Researched new address for claimant through multiple systems for undeliverable mail, to help with the issues of class action lawsuit letters or checks.
- Quality control for other claims teams doing address research work.
- Quality control for customer service agents who took initial claimant phone calls.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Maintained strict confidentiality with all personal data as per company guidelines.
Stay at Home Mom
Self Employed
12.2015 - 06.2022
- Managed household and family responsibilities, including child care and house keeping.
- Organized and planned family events and activates.
- Developed strong organizational and time management skills
Technical Customer Service Rep II
TSYS Acquiring
08.2008 - 12.2015
- Answered in-bound technical related calls from merchant’s in-regards to terminal and PC/Web/Mobile based products
- Made out-bound calls for downloads and trainings with new merchants to help set up terminals
- Provide excellent service by utilizing various database applications and documenting the call history information via call tracking tools and ticket tools
- Made and distributed call lists at the end of the day for other team members to call the next day
- Answered customer telephone calls promptly to avoid on-hold wait times.
Team Leader
Chick-Fil-A (St. Charles Towne Center, & Center of Salisbury)
02.2001 - 01.2008
- Preparing for store opening.
- Verifying amounts in the safe vs reports.
- Verifying bank deposit against store closing reports.
- Taking customer orders.
- Preparing customer orders.
- Cleaning and restocking.
- Providing tasks to team members
- Identifying and assigning team member positions during operating hours.
Education
Bachelor of Arts - Mass Media Communications
Salisbury University
Salisbury, MD05.2006
Skills
- Interpersonal and written communication
- Customer service and support
- Dispute tracking
- Claims
- Claims Processing
- Team Collaboration
- Critical Thinking
- Multitasking Abilities
- Computer Skills
- Workload prioritization
Timeline
Claims Analyst I
Epiq (Contractor Through Adecco)
06.2022 - 05.2024
Stay at Home Mom
Self Employed
12.2015 - 06.2022
Technical Customer Service Rep II
TSYS Acquiring
08.2008 - 12.2015
Team Leader
Chick-Fil-A (St. Charles Towne Center, & Center of Salisbury)
02.2001 - 01.2008
Bachelor of Arts - Mass Media Communications
Salisbury University
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