Heather Parker
Houston,TX
Summary
Dynamic manager with proven expertise at Woodsons Local Tap + Kitchen, excelling in team leadership and customer service. Skilled in complex problem-solving and vendor management, I successfully led a team of 100, enhancing productivity and fostering a positive workplace culture while ensuring compliance and quality standards.
Overview
11
11
years of professional experience
Work History
Manager
Woodsons Local Tap + Kitchen
Conroe, Texas
11.2019 - Current
- Led a team of 100 employees, ensuring high productivity and excellent customer service while delegating tasks and enforcing company priorities and goals.
- Monitored staff performance and coached team members to enhance job performance.
- Onboarded and delivered exceptional guest service to hundreds of customers per shift.
- Facilitated communication between team members and senior management by organizing meetings and documenting follow-up action items.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day, including coordination of team schedules and cash management.
- Provided leadership during times of organizational change or crisis situations.
- Organized team activities to foster camaraderie and improve workplace culture.
- Recruited and hired qualified candidates to fill open positions.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Ensured compliance with all applicable laws, regulations, industry standards, and company standards.
- Assisted in developing training materials for new employees.
- Maintained inventory records and ensured supplies were available.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Cashier
HEB Grocery Store
Spring, Texas
07.2015 - 05.2018
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Handled cash, credit, and refund transactions using cash registers and POS system, following company policies and procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations for purchases.
- Provided exceptional customer service through active listening and engagement.
- Utilized suggestive selling techniques to drive add-on sales and inform customers of current store promotions.
- Trained new cashiers on register operation and customer service best practices.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Learned roles of other departments to provide coverage and keep store operational.
- Built and maintained productive relationships with employees.
- Executed additional tasks assigned by management to support operations.
Education
High School Diploma -
Oak Ridge High School
Spring, Texas06.2017
Skills
- Complex problem-solving
- Team leadership
- Customer resolution and service
- Quality assurance
- Effective communication
- Time management
- Coaching and mentoring
- Relationship building
- Vendor management
- Sales management
- Financial management
- Staff management
References
References available upon request.
Timeline
Manager
Woodsons Local Tap + Kitchen
11.2019 - Current
Cashier
HEB Grocery Store
07.2015 - 05.2018
High School Diploma -
Oak Ridge High School