Heather Parry
CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
29
29
years of professional experience
Work History
Bartender
Cheesecake Factory Inc
05.2014 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server
Claim Jumper Restaurant
04.2002 - 05.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server
Olive Garden Restaurant
06.1999 - 07.2002
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Barista
ChocObean Coffee
06.1995 - 02.2000
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06-1997
Skills
- Customer Service and Strong multitasking
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality and Engaging personality
- Complex Problem-Solving
- Handling Difficult Customers
- Memory retention
- Service-oriented mindset
- Professional Appearance
- Team training and development
- New Hire Training
Timeline
Bartender
Cheesecake Factory Inc
05.2014 - Current
Server
Claim Jumper Restaurant
04.2002 - 05.2014
Server
Olive Garden Restaurant
06.1999 - 07.2002
Barista
ChocObean Coffee
06.1995 - 02.2000
High School Diploma -
Aliso Niguel High School
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