Heather Parson

Chief Deputy Clerk:

• Assist court officials, attorneys, and the public with electronic filing of Probate Court records while checking for accuracy in legal documents before approving/rejecting filings for submission. Maintain strict confidentiality of sensitive information
• Implement month-end closing procedures for Probate Court fees by reconciling monthly bank accounts, investigating and resolving discrepancies to keep accounts audit-ready, and paying over all monies owed to government entities.
• Issue various licenses such as marriage, business license for doing business under an assumed name, recording ministers credentials and collecting appropriate fees.
• Answer phone promptly, taking messages when needed, and direct incoming calls to correct offices, greet incoming visitors and customers professionally, and provide friendly, knowledgeable assistance.
• Assist in the training of newly hired clerks teaching about verification procedures, importance of accuracy, confidentiality, and customer service techniques.
• Travel frequently for trainings, meetings, and conferences.

Accounts Payable/General Ledger:

• Streamline vendor payments, checking for accuracy, to ensure timely payments are being made on all county bills and purchases.
• Run general ledger reports for all county departments as needed.

Election Coordinator:

• Assist in maintaining accurate voter registration list using programs provided by the State by updating voters information and entering new registrants.
• Coordinate with Secretary of State's Office, via online portal, in the setup of Elections, proofing of ballots, ordering of Absentee Ballots and more.
• Work with County Board of Election Commission in training sessions for volunteer poll workers, enhancing their knowledge and skills in managing vote centers and teaching contingency plans for any potential challenges that may arise during Election Day operations.
• Serve as knowledgeable resource for voters, providing accurate information about registration deadlines, polling locations, and voting processes.
• Organized post-election activities such as auditing vote totals, certifying results, and archiving relevant records for future reference.

• Effectively reduced outstanding delinquent tax debt owed to the county, by implementing strategic investigative approaches and leveraging technology, while managing sensitive case information with utmost discretion, ensuring confidentiality and integrity for all customers.
• Processed multiple tax payments and worked with delinquent taxpayers to resolve issues. Used effective communication between other offices involved in the tax collection process to collaborate towards the common goal.
• Provided quality clerical support through data entry and document management to streamline the process of entering multiple citations daily.
• Input data into spreadsheets and databases.

Substitute Teacher:

• Maintained order in the classroom by following lesson plans left by teacher.
• Ensured the classroom instruction is handled according to the school's policies, goals, and objectives.
• Supervised lunchroom and recess activities.

Substitute School Secretary:

• Handled sensitive situations professionally by maintaining confidentiality at all times when dealing with personal information about students or staff members.
• Managed multiple phone lines, taking messages and directing them to appropriate personnel, and sorted mail.

Substitute Attendance Secretary:

• Recorded and completed daily student attendance.
  Validated all student absences as required per School District policies.
• Generated and distributed daily student attendance report to appropriate staff.

Loan Processor:

• Improved loan processing efficiency by streamlining documentation needed from loan officer to process assigned loans in a timely manner. Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
• Created and reviewed loan files for completeness and identified missing documentation.

President's Secretary:

• Answered multi-line phone system and enthusiastically greeted callers.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.