Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Pasenelli

Fort Collins,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

General Manager

SUBWAY®Restaurants
Fort Collins, CO
11.2022 - 01.2024
  • Maintained accurate inventories of food, supplies and equipment.
  • Scheduled staff shifts and monitored labor costs.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Recruited, trained and supervised staff members.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Ensured compliance with health, safety and sanitation standards.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Resolved customer complaints in a professional manner.
  • Provided direction, guidance and motivation to team members.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.

Senior Sandwich Artist

SUBWAY®Restaurants
Fort Collins, CO
11.2021 - 11.2022
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Maintained cleanliness of work area throughout shift.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Operated cash registers to process payments from customers.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Assisted team members during peak hours when necessary.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Greeted customers and provided product knowledge.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Stocked shelves with products and supplies.
  • Monitored temperature of freezers and coolers throughout shift.
  • Organized inventory for efficient restocking of products.
  • Organized food preparation stations and regularly replenished supplies.

Shift Supervisor

Wendy's
Evanston, WY
04.1998 - 06.2017
  • Operated cash register to process transactions accurately and efficiently.
  • Resolved customer complaints quickly and effectively.
  • Advised customers on the best products for their needs based on skin type, desired results.
  • Maintained a clean work area to ensure customer comfort and safety.
  • Restocked shelves with tanning accessories such as goggles, towels, lotions.
  • Provided detailed instructions on tanning bed use and safety procedures.
  • Answered phone calls promptly and professionally while providing accurate information regarding services offered.
  • Greeted customers, answered questions and provided product recommendations.
  • Cleaned and sanitized equipment after each customer's use.
  • Ensured all company policies were followed in regards to safety regulations, customer service standards.
  • Recorded customer information into database system.
  • Educated customers about the benefits of using different types of lotions.
  • Managed multiple tasks simultaneously while remaining organized and efficient.
  • Demonstrated a high level of professionalism at all times when interacting with customers.
  • Greeted clients, showed to tanning facilities and educated on usage.
  • Cleaned and sanitized tanning beds and rooms.

Education

High School Diploma -

Evanston High School
Evanston, WY
05-2000

Skills

  • Quality Management
  • Staff Supervision
  • Schedule Management
  • Loss Prevention
  • Team Player

References

References available upon request.

Timeline

General Manager

SUBWAY®Restaurants
11.2022 - 01.2024

Senior Sandwich Artist

SUBWAY®Restaurants
11.2021 - 11.2022

Shift Supervisor

Wendy's
04.1998 - 06.2017

High School Diploma -

Evanston High School

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