Heather Patrick

• Input financial data and produced reports using Oracle.
• Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.

-Processed cash, check and credit cards for customer purchases
-Monitored self-checkout stations to assist customers and ensure registers working appropriately
-Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
-Provided efficient and courteous service to customers at all times
-Prepared daily food items and cooked simple foods and beverages, such as sandwiches,salads, soups,and coffee, using proper safety precautions and sanitary measures.

-Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Managed budget implementations, employee reviews, training, schedules
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Tracked store inventory and ordered new products to prevent shortages.
• Demonstrated and supported continuous improvement and growth mindset
• Solved problems and resolved conflicts for team members and customers

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Received and completed all orders correctly in timely manner
• Bank deposits
• Tracked store inventory and ordered new products to prevent shortages.

• Processed cash, check and credit cards for customer purchases
• Supported loss prevention strategies by engaging with guests and reporting suspicious behavior
• Performed upkeep and optimization of store to maintain pleasant shopping atmosphere
• Responsible for restocking and organizing merchandise by handling go-backs