Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HEATHER PATTEN

Tamarac,FL

Summary

Extremely talented and sharp professional demonstrated operational and leadership skills. Offering over 14 years of Residential Leasing/Management experience paired with goal-oriented and performance-minded approach. with years of dedicated work experience as a Leasing Professional and Customer Service Professional. Highly skilled in determining clients' needs and responding appropriately. Able to stimulate enthusiasm while providing relevant information. Positive and diligent leasing professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Leasing Professional (Agent)

Liberty Group
Fort Lauderdale, FL
06.2019 - 11.2022
  • Greeted clients, showed apartments/ increased sales by 10% and prepared leases /Responded to requests and scheduled appointments for property showings/Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes/Distributed and followed up on tenant renewal notices/Conducted property showings to highlight features, answer questions and redirect concerns to close contracts/Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution/Verified tenant incomes and other information before accepting lease applications/handled p to 50 calls per day to address customer inquiries and concerns

PROPERTY MANAGER

RPO MANAGEMENT
Orlando, FL
07.2013 - 08.2019
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services/Followed up on delinquent tenants and coordinated collection procedures/Completed final move-out walk-throughs with tenants to identify required repairs/Maintained original leases and renewal documents in digital and hardcopy format for property management office/Verified income, assets and expenses and completed file tracking sheet for each applicant/maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects/Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes/Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes/Coordinated with janitorial and engineering staff on maintenance and upkeep/maintained sufficient number of units market-ready for lease/Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs/Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services/Developed, reviewed and submitted property operating and capital budgets/Prepared specifications, solicited bids and approved subcontracts for building services.
  • Developed and executed plan to achieve and maintain 93.5% or better rate of occupancy/boosted occupancy 93,5% by leveraging market knowledge and successful promotional strategies/Trained and motivated leasing staff during bi-monthly trainings.

Assistant Property Manager

JAZZAIRY GROUP
Orlando, FL
11.2011 - 07.2013
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services/Kept accurate records of all resident and tenant correspondence/Followed up on delinquent tenants and coordinated collection procedures/Completed final move-out walk-throughs with tenants to identify required repairs/Processed security deposit refunds/kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements/Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant/Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals/Showed apartments to potential tenants and answered questions regarding community/Inspected common areas for cleanliness and notified maintenance of overflowing trash/Validated rental eligibility by using company's certification process/Developed and executed plan to achieve and maintain 97% or better rate of occupancy/Escalated major issues to property manager for immediate remediation

LEASING CONSULTANT

PROFESSIONAL MANAGEMENT INC
Orlando, FL
01.2008 - 01.2011
  • Responded to requests and scheduled appointments for property showings/Greeted clients, showed apartments, and prepared leases/Conducted property showings to highlight features, answer questions and redirect concerns to close contracts/Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes/Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution/Verified tenant incomes and other information before accepting lease applications/Distributed and followed up on tenant renewal notices/Resolved conflicts between tenants regarding noise, encroachments and parking/Liaised between property owners and tenants about expectations, paperwork, payments and other logistics/Increased sales by at least 10%

Education

BS - Communication & Culture (Business Undergrad)

UNIVERSITY oF PHOENIX
Phoenix, AZ
05.2022

Associate of Arts - Marketing

UNIVERITY OF THE WEST INDIES
Jamaica, West Indies
06.2000

Skills

  • Communication
  • Negotiation
  • Strategic Problem Solving (Certified)
  • Active Listening
  • Customer Relationships
  • Rent Collection
  • Phone and Email Etiquette
  • Resident Retention Programs
  • Microsoft Office

Certification

  • Pre Licensing for Broker /Sales Associate Climer School of Real Estate - 63 hours of Training - 2017

Timeline

Senior Leasing Professional (Agent)

Liberty Group
06.2019 - 11.2022

PROPERTY MANAGER

RPO MANAGEMENT
07.2013 - 08.2019

Assistant Property Manager

JAZZAIRY GROUP
11.2011 - 07.2013

LEASING CONSULTANT

PROFESSIONAL MANAGEMENT INC
01.2008 - 01.2011

BS - Communication & Culture (Business Undergrad)

UNIVERSITY oF PHOENIX

Associate of Arts - Marketing

UNIVERITY OF THE WEST INDIES

Similar Profiles

CREATE PROFILE
HEATHER PATTEN