Heather Patterson
Sheridan,Arkansas
Summary
United States Army Veteran, friendly (loyal and clearly dedicated individual) Ability to succeed in any given environment. Ability to tactfully execute problem solving strategies to reach a successful outcome.
Overview
14
14
years of professional experience
Work History
Program Assistant - DCFS
Department Of Human Services Child Welfare
11.2021 - Current
- Prepared clearly written and formatted documents and reports.
- Created and updated records and files to maintain document compliance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Made medical appointments for clients and provided transpiration
- Kept detailed records of family interactions
- Educated families on parenting techniques, homemaking services, cooking, cleaning, budgeting, and general wellbeing
Sales Associate- Cashier & Floor Associate
Walmart
03.2016 - 11.2021
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other associates.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Managed work flow to exceed quality service goals.
- Managed cash drop off and kiosk
- Adhered to all confidentiality requirements at all times.
94E Radio Communications Security Repairer
U.S. Army Active Duty
11.2009 - 04.2011
- Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.
- Provided outstanding customer service.
- Accurately read, understood, and carried out written instructions.
- Attended monthly safety meetings to ensure machine operation safety.
- Communicated operational issues and changes to supervisor on regular basis.
- Ensured timely response in picking and packing of reorders.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Inspected machine parts for conformance to product specifications.
- Used test, measurement, and diagnostic equipment to determine the cause and location of malfunctions, extent of faults and category of maintenance required.
- repaired systems, equipment and sub assemblies by adjusting, aligning, repairing and replacing defective components, cryptography items or line replacement units. Preformed bench equipment tests to verify operability of repaired equipment, and ensured security standards were met.
- Evacuated damaged equipment and components to higher-level repair activities.
- Preformed preventative checks and services on tools, test measurement and diagnostic equipment, vehicles and power generators.
- Created tasking schedule and managed soldiers in C&E shop.
- Supervised takings and managed sensitive equipment accountability, inventory ad turn in for lateral transfers and/ or continued maintenance.
- Prepared and administered preventative maintenance work orders.
- Promoted shop safety by working in a safe manner.
- Read work orders to prepare for machine setup.
- Repaired wiring and mother board cards
- Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces.
- Used schematic diagrams to plan work.
- Collaborated with C&E shop to ensure smooth work flow and efficient organization operations.
- Ensured proper installations through accurate reading of blueprints.
- Accurately completed service reports and warranty forms.
- Safe and efficient operation of military vehicles.
- Installed, aligned, and balanced new equipment.
- Maintained compliance with company standards to perform all maintenance activities.
- Maintained positive relationships with all customers.
- Followed standards and procedures to maintain safe work environment.
- Met production goals by maintaining cost effective levels of spare parts inventory.
- Informed supervisors when machines needed major service.
Education
Radio Communication
Radio Communication Security And Repair
Fort Gordon, GA2010
High School Diploma -
Dequincy High School
Dequincy, LA2009
Skills
- Blueprints/Technical Diagram
- Electrical Component/Equipment Installation
- Electrical System Testing/Measurement
- Electronic Data Security
- Electronic Device/System Installation/Repair
- Good communication skills
- Integrated Electronic Systems
- Process Analysis and Improvement
- Repair Malfunctioning Electrical Systems
- Skill with Hand Tools or Power Tools
- Technical Writing
- Fast learner
- Good multitasker
Timeline
Program Assistant - DCFS
Department Of Human Services Child Welfare
11.2021 - Current
Sales Associate- Cashier & Floor Associate
Walmart
03.2016 - 11.2021
94E Radio Communications Security Repairer
U.S. Army Active Duty
11.2009 - 04.2011
Radio Communication
Radio Communication Security And Repair
High School Diploma -
Dequincy High School
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