Heather Patterson
Sheridan,AR
Summary
Results-driven professional with a strong background in office management and client support from the Department of Human Services. Proven expertise in data entry and report writing, effectively coordinating meetings and resources. Recognized for cultivating positive relationships and enhancing program efficiency, contributing to improved client outcomes and satisfaction.
Overview
16
16
years of professional experience
Work History
Program Assistant
Department of Human Services
Sheridan, AR
11.2021 - Current
- Coordinated support to facilitate general office operations.
- Reserved and managed meeting room availability.
- Assisted organizational efforts by filing, entering data and answering phones.
- Stocked inventory and ordered office and kitchen supplies.
- Maintained positive working relationship with fellow staff and management.
- Produced well-written, comprehensive reports and documents.
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Maintained a narrative detailing the actions taken on court orders and documents.
- Teaches or demonstrates living skills to clients, including budgeting, cooking, menu planning, housekeeping, and childcare.
- Aides clients in locating resources by contacting organizations or agencies for assistance, such as housing.
- Assist in the development and monitoring of behavioral plans, parenting, and anger management classes.
- Train clients in employment skills by providing materials and tools.
- Participated in weekly team meetings to provide updates on the client's progress and assist colleagues with any issues they may have encountered during their work.
- Responsible for keeping up-to-date information regarding drug screen stock and sending monthly reports.
- Facilitate looking for placement for children who enter foster care by sending referrals and calling prospective foster homes.
- Responsible for gathering the necessary information for adoption packets for youth transitioning from foster care to adoptions.
- Provided technical assistance to program participants by responding to inquiries via phone or email.
- Responsible for transporting clients to appointments, visitations, or other placements.
- Monitored office services mailbox for business support needs and requests.
- Answered phones and routed voicemails to respective employees.
- Received and distributed mail, letters and packages.
Sales
Walmart
Sheridan, AR
03.2016 - 11.2021
- Conducted inventories on a regular basis to track stock levels.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Assessed customer needs to provide assistance and information on product features.
- Organized store by returning merchandise to proper areas and restocked displays.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases and received and processed cash or credit payment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with loading soil, bricks, rocks, or furniture into their vehicles.
Active Duty Soldier
United States Army
Fort Gordon, GA
11.2009 - 04.2011
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
- Completed basic and advanced combat training courses, mastering individual soldier skills.
- Conducted daily physical training to maintain peak physical and mental condition.
- Troubleshoot electrical systems.
- Reading electrical pathways.
- Trained in basic first aid.
- proficient in ranges.
Education
High School Diploma -
DeQuincy High School
DeQuincy, LA08-2009
Skills
- Data entry
- Report writing
- Meeting coordination
- Office management
- Inventory management
- Client support
- Resource allocation
- Problem solving
Affiliations
- Video Games
- Reading
- Gardening
- Playing with my dog
Accomplishments
- Received Exceeds Expectations on annual performance evaluation
References
References available upon request.
Timeline
Program Assistant
Department of Human Services
11.2021 - Current
Sales
Walmart
03.2016 - 11.2021
Active Duty Soldier
United States Army
11.2009 - 04.2011
High School Diploma -
DeQuincy High School
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