Heather Paul
Princeton,MN
Summary
Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention. Results-driven with over 15 years in Business Development; strengths include assessing customer needs and providing tailored solutions. Excellent negotiation skills with solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships.
Overview
15
15
years of professional experience
Work History
Sales Development Representative
Ultra Durable Technologies
06.2023 - 12.2023
- Built and managed accurate sales pipeline to maintain high volume of activity. Signed on 3 new channel partners! Exceeded initial goal.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Demonstrated experience calling on distributors/channels and pulling business through to the market
- Track record of superior performance in high-growth business.
Regional Account Manager
National Flooring Equipment Inc.
04.2019 - 04.2023
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships in construction industry.
- Attended industry conferences and trade shows to stay up-to-date with market trends and customer needs.
- Managed a territory with 26 states; including CA & TX. Consistently achieved high sales targets on monthly basis, Gold status x 2.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Business Development Account Manager
ETS Health
10.2014 - 04.2019
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events. (MASMS, TCHEA, Care Providers of MN)
- Demonstrated success developing and growing MN territory. Increased sales volumes by adding (50+) school districts, (10+) Hospitals/Clinics, (15+) Senior Living and (5) Government Facilities in Minnesota.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Education
Associate of Science - Electrical Equipment Installation And Repair
Dunwoody College Of Technology
Minneapolis, MN03.1997
Skills
Technical Sales expertise
- CRM (Salesforce /Hubspot) high conversion rate
- Territory expansion
- Consultive sales
- Product marketing
- Customer Service
- Negotiation
- Solution Selling
Timeline
Sales Development Representative
Ultra Durable Technologies
06.2023 - 12.2023
Regional Account Manager
National Flooring Equipment Inc.
04.2019 - 04.2023
Business Development Account Manager
ETS Health
10.2014 - 04.2019
Associate of Science - Electrical Equipment Installation And Repair
Dunwoody College Of Technology