Heather Pearcy
Indianapolis,IN
Summary
I am motivated, dedicated, hardworking, and reliable, with excellent time management and organizational skills. Im also very enthusiastic about learning a variety of fields inside and out by pursuing opportunities to learn new skills and contribute to my companies success. My strong leadership, motivational, and relationship building skills have a proven track record of boosting moral, and improving accuracy, and efficiency to help my company meet and exceed goals, and to achieve 100% customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Delivery Driver
Veho
10 2022 - Current
- Maintained strong relationships with clients through proactive communication and personalized service.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Delivered packages to customer doorsteps and business offices.
Shift Lead
Frito-Lay
03.2022 - 01.2024
- Operated hand trucks, pallet jacks and other heavy machinery to unload goods to warehouse for storage.
- Organized, sorted, and stacked materials for scanning to meet production goals.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Delegated tasks to employees and monitored activities and task completion.
- Coached 16 team members to increase productivity and reduce workplace accidents.
Quality Control Operator
Weaver Popcorn Company
11.2020 - 02.2022
- Inspected, evaluated compared, and documented product samples against standards to meet requirements by completing measurements, visual inspections, and other established tests
- Collaborated with management and production staff to improve processes, reduce defects and optimize quality
- Enhanced manufacturing processes by implementing strict quality control measures and reducing defects.
Picker & Packer
Dunhams Distribution Center
04.2017 - 11.2020
- Picked items for orders quickly and accurately by using wrist, and hand scanners to input quantities, document locations, and make any necessary changes
- Packed and prepared orders for shipping
- Kept work areas neat, clean and free from debris.
Janitorial
Jones Janitorial
05.2013 - 02.2017
- Responsible for daily cleaning, sanitizing, and light maintenance in and around apartment buildings, office buildings, and warehouses
- Maintained supply inventory
- Knowledge of cleaning and safety procedures
- Performed and documented routine inspections and maintenance
- Handled light facility repairs.
Senior Account Coordinator
PAR North America
08.2008 - 07.2013
- Developed and implemented strategies to acquire new accounts.
- Complie, verify, and enter data into various databases to manage accounts effectively and efficiently,
- Preformed skip tracing, filed and retrieved documents, records, and reports, advised clients, and preformed general office administrative duties.
Customer Service Manager
Walmart
08.2004 - 06.2008
- Developed and implemented strategies for providing excellent customer service experience.
- Supervise and manage customer service team
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Collaborated with senior management team members in designing strategies that would improve overall quality of the store.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Tri Central High School
Sharpsville, IN05.1997
Skills
- Teamwork and collaboration
- Punctual and reliable
- Time management
- Attention to detail
- Customer service
- Positive attitude
- Clean driving record
- GPS and route planning
- Time management skills
- Order picking and processing
- Stocking and inventory
- Complex Problem-solving
- Team motivation
- Conflict resolution
- Workplace safety
- Operations monitoring
- Regulatory compliance
- Coaching and mentoring
- Quality control
- Inventory management
- Shift leadership
- Staff training and development
- Product inspection
- Data interpretation
- Testing procedures
- Order accuracy
- Labeling and tagging
- Loading and unloading
- Shipping and receiving
Personal Information
Timeline
Shift Lead
Frito-Lay
03.2022 - 01.2024
Quality Control Operator
Weaver Popcorn Company
11.2020 - 02.2022
Picker & Packer
Dunhams Distribution Center
04.2017 - 11.2020
Janitorial
Jones Janitorial
05.2013 - 02.2017
Senior Account Coordinator
PAR North America
08.2008 - 07.2013
Customer Service Manager
Walmart
08.2004 - 06.2008
Delivery Driver
Veho
10 2022 - Current
High School Diploma -
Tri Central High School
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