Heather Peel
Wichita Falls
Summary
Seasoned Waitress/Trainer recognized for exceptional ability to train staff in high-volume dining environments, ensuring productivity and efficiency in task completion. Possess specialized skills in customer service training, conflict resolution, and team leadership. Excels at communication, adaptability, and problem-solving. Always tries to create a positive work culture. Knowledgeable over menu, drinks and standards. Strive to enhance customer experience and satisfaction.
Overview
16
16
years of professional experience
2005
2005
years of post-secondary education
Work History
Head of Catering
On The Border Restaurant
Wichita Falls
06.2010 - Current
- Coordinated catering events from planning to execution for diverse clientele.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Supervised servers during catered events to ensure high standards of service were met.
- Inspected equipment prior to use at catered events to ensure it was working properly.
Waitress Trainer
On The Border Restaurant
Wichita Falls
05.2009 - Current
- Trained new waitstaff in service standards and menu knowledge.
- Conducted role-playing sessions to enhance customer interaction skills.
- Implemented best practices for efficient table turnover and service flow.
- Mentored team members on upselling techniques to enhance guest experiences.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided exceptional service to high volume of daily customers.
- Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Knowledgeable on vendor activities
Education
Burkburnett High School
Burkburnett, TXSome College (No Degree) -
Vernon College
Wichita Falls, TXSkills
- Customer service
- Menu knowledge
- Upselling techniques
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Customer interaction
- Constructive feedback
- Safety compliance
- Coaching and mentoring
- Efficient movement
- Order accuracy
- Employee engagement
- Energy and enthusiasm
- Table management
- Patience and tact
- New employee mentoring
- Food presentation
- Team member training
- Point of sale (POS) system operations
- Kitchen communication
- POS system proficiency
- Strong leadership
Timeline
Head of Catering
On The Border Restaurant
06.2010 - Current
Waitress Trainer
On The Border Restaurant
05.2009 - Current
Burkburnett High School
Some College (No Degree) -
Vernon College