Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Intern

Heather Pellek

Waterville,OH

Overview

29
29
years of professional experience
1
1
Certification

Work History

Dog Groomer

Four Dogs Grooming
04.2019 - 09.2024
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Cardiology Research Administrative Assistant

University of Toledo Medical Center
08.2003 - 08.2004
  • Summarized search results by preparing written reports, graphs, fact sheets and tables.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed filing system, entered data and completed other clerical tasks.

Internal Review Board Administrative Secretary

University of Toledo Medical Center
08.2002 - 08.2003
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Responded to inquiries from callers seeking information.
  • Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
  • Maintained inventory of office supplies and placed orders.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Certified Pharmacy Technician

University of Toledo Medical Center
09.1995 - 09.2002
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Education

Springfield High School
Holland, OH
06.1993

Skills

  • Relationship Building
  • Verbal and written communication
  • Safety Procedures
  • Appointment Scheduling
  • Customer Service
  • Grooming and bathing
  • Safe nail trimming
  • Sanitation Practices
  • Knowledge of cutting methods
  • Safety precautions and measures
  • Grooming best practices

Certification

Certified Pharmacy Technician 1999

Certified Dog Groomer March 2019

Additional Information

Plontzies Dog Grooming School 8/2018-3/2019

Certified Dog Groomer March 2019

Timeline

Dog Groomer

Four Dogs Grooming
04.2019 - 09.2024

Cardiology Research Administrative Assistant

University of Toledo Medical Center
08.2003 - 08.2004

Internal Review Board Administrative Secretary

University of Toledo Medical Center
08.2002 - 08.2003

Certified Pharmacy Technician

University of Toledo Medical Center
09.1995 - 09.2002

Springfield High School

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Heather Pellek