Heather Pelletier
Limestone,TN
Summary
Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.
Overview
11
11
years of professional experience
Work History
Bar Manager
Tipsy Toad Tavern
Limestone, Tennessee
05.2022 - 06.2024
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Implemented strategies designed to increase revenue through upselling techniques.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Monitored patron alcohol consumption to encourage safety.
- Restocked beer and liquor regularly and after special events.
- Monitored cash intake to reduce discrepancies.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented bartender training programs, policies and procedures.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Poured wine, beer and cocktails for patrons.
- Created signature beverages to increase revenue and patron loyalty.
- Planned and coordinated special events to boost customer numbers and profits.
- Trained new employees to perform duties.
Customer Service Representative
West Teleservices
Reno, NV
07.2013 - 07.2014
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Excelled in exceeding daily credit card application goals.
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted available products and services to customers during service, account management and order calls.
Education
Some College (No Degree) - Data Entry
Barclay College
Sacramento, CASkills
- Budget Development
- Customer Relations
- Health codes compliance
- Cost Control
- Restaurant Management
- Inventory Management
Timeline
Bar Manager
Tipsy Toad Tavern
05.2022 - 06.2024
Customer Service Representative
West Teleservices
07.2013 - 07.2014
Some College (No Degree) - Data Entry
Barclay College
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