Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEATHER PELOQUIN

LOCKPORT

Summary

Passionate leader driving positive change and enhancing operational efficiency to achieve organizational objectives. Proven self-starter with exceptional interpersonal skills in talent development, onboarding, human resources, marketing, communications, operational finance, and office management. Skilled team player successful in logistics and organizational planning, adept at prioritizing and managing multiple projects effectively.

Overview

22
22
years of professional experience

Work History

Director of Operations

Catalyst for Educational Change
03.2009 - 04.2025
  • Oversaw and managed daily operations ensuring seamless coordination and efficient execution of tasks for the Organization.
  • Analyzed workflow systems to identify areas for improvement and optimize resource allocation.
  • Managed vendor relationships to ensure timely and quality services.
  • Developed and maintained key performance indicators to track operational effectiveness.
  • Facilitated training sessions for staff on new operational procedures and best practices.
  • Implemented project management tools to enhance collaboration within teams and improve timelines.
  • Led regular meetings with colleagues to review progress and align on strategic objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Member of the management and leadership teams.
  • Pivotal contact person for staff, consultants, clients and partners.
  • Collaborative team member in developing and implementing the infrastructure processes and systems needed to achieve CEC’s mission and strategic plan.
  • Working closely with the Executive Directors and staff members responsible for educational programs and supported services, finance, and information technology.

Administrative Assistant

Illinois Educational Association
08.2008 - 03.2009
  • Executive Assistant to the Director of Center for Educational Innovation.
  • Contact coordinator for hotels, venue and conference sites, speakers/trainers, and district participants.
  • Organized and maintained scheduling for meetings and events to ensure efficient operations.
  • Coordinated communication between staff, members, and stakeholders to facilitate information flow.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.

Administrative Assistant

Consortium for Educational Change
08.2008 - 03.2009
  • Responsible for scheduling, contracting and coordinating of meetings, committees, trainings, institutes, and conferences.
  • Contact coordinator for hotels, venue and conference sites, speakers/trainers, and district participants.
  • Assist with corporate matters including human resources and organizational finances.
  • Field telephone calls and visitors; handle correspondence, filing, messages, calendar, responsible for all notifications of upcoming programs/training.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Corporate and Special Event Coordinator

La Cuisine Catering
01.2004 - 01.2007
  • Responsible for sales and clients bookings.
  • Coordinated logistics for events, ensuring seamless execution and client satisfaction.
  • Developed event timelines, managing schedules to optimize workflow and resource allocation.
  • Assisted in vendor negotiations, fostering partnerships that enhanced service delivery and quality.
  • Collaborated with design teams to create engaging event themes aligned with client visions.
  • Managed event budgets, tracking expenses to maintain financial oversight and accountability.
  • Oversaw on-site event operations, troubleshooting issues to ensure smooth execution of activities.
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple events.

Intern as Dining Room Manager

Prestwick Country Club
05.2004 - 08.2024
  • Assistant mainly to the assistant manager.
  • Organized events and helped aid and supervise the evening dining.
  • Collaborated with team members to execute event and club activities efficiently.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Management Intern

Cog Hill Golf and Country Club
05.2003 - 08.2023
  • Assistant to the general manager.
  • Assisted in coordinating daily operations to enhance guest experiences at the golf course.
  • Collaborated with team members to streamline event planning processes, improving efficiency and communication.
  • Supported supervisor with sales analysis and reporting.
  • Took initiative on various projects requiring minimal supervision which led towards a higher level of trust from the management.
  • Developed relationships with wide range of employees, customers and vendors.
  • Evaluated vendor performance to ensure high-quality products and services were delivered consistently at a fair price point.
  • Carried out clerical tasks by making photocopies, inputting data into system and filing documents.
  • Observed and supported team with sales negotiations and operations management.
  • Handled day-to-day customer relations.
  • Team member for the PGA Western Open Golf Tournament.
  • Acted with integrity, honesty, and knowledge to promote culture of company.

Education

B.S. - Food and Nutrition – Hospitality and Tourism option, Hotel and Restaurant Management

Southern Illinois University
Carbondale, IL
01.2005

High School Diploma - undefined

Mother McAuley Liberal Arts High School
Chicago, IL
01.2000

Skills

  • Honest and trustworthy
  • Team Player and Collaborative
  • Quick learner
  • Problem solver
  • Creative
  • Ability to multitasking
  • Well organized
  • Goal-oriented mindset
  • Self motivated
  • Interpersonal and social skills
  • Excellent client relationships
  • Professional
  • Project management
  • Strategic planning and analysis
  • Dependable and reliable

Timeline

Director of Operations

Catalyst for Educational Change
03.2009 - 04.2025

Administrative Assistant

Illinois Educational Association
08.2008 - 03.2009

Administrative Assistant

Consortium for Educational Change
08.2008 - 03.2009

Intern as Dining Room Manager

Prestwick Country Club
05.2004 - 08.2024

Corporate and Special Event Coordinator

La Cuisine Catering
01.2004 - 01.2007

Management Intern

Cog Hill Golf and Country Club
05.2003 - 08.2023

High School Diploma - undefined

Mother McAuley Liberal Arts High School

B.S. - Food and Nutrition – Hospitality and Tourism option, Hotel and Restaurant Management

Southern Illinois University

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