Summary
Overview
Work History
Education
Timeline
Generic

Heather Pelster

Homer,NE

Summary

A creative, organized, and detail oriented professional. Able to negotiate and problem solve quickly, accurately and efficiently, yet flexible to multitask when necessary. Diverse background in sales, customer service, and supervision. Proficient in prioritizing and completing tasks in a timely manner. Able to handle high volumes of customer interactions in a fast-paced environment while maintaining emphasis on the highest quality of customer service.

Overview

16
16
years of professional experience

Work History

Examiner

State of Iowa
06.2022 - Current
  • Set up and maintained new and old customer accounts.
  • Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
  • Worked with immigration documents.
  • Reconciled departments accounts and performed cash drawer management.
  • Made sure we followed Federal guidelines.
  • Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.

Administrative Assistant

State of Nebraska
03.2016 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries.
  • Answered a multi-line telephone, worked with computers, fax machines, scanners and copiers.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Administered CDL, Class O, and Motorcycle drive and written tests.

Bank Teller

Centris Federal Credit Union
10.2015 - 03.2016
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Up sold bank products.

Manager

Advance America
12.2009 - 10.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes. I set the monthly schedule and made sure were were on budget for the current month.
  • Set up and maintained up to 180 accounts a month.
  • Prepared income taxes for customers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Norfolk Catholic High School
Norfolk, NE
05-2001

Timeline

Examiner

State of Iowa
06.2022 - Current

Administrative Assistant

State of Nebraska
03.2016 - 05.2022

Bank Teller

Centris Federal Credit Union
10.2015 - 03.2016

Manager

Advance America
12.2009 - 10.2015

Norfolk Catholic High School

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Heather Pelster