Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Pendleton

Terrell

Summary

Dynamic Customer Service Manager with a proven track record at Walmart, excelling in complaint resolution and team management. Skilled in training employees and enhancing performance, I foster a collaborative environment that boosts customer satisfaction. Proficient in Microsoft Excel, I implemented effective solutions that significantly reduced customer complaints.

Overview

13
13
years of professional experience

Work History

Customer Service Manager

Walmart
03.2005 - 03.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives and cashiers, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reset cashier tills and count money.

Education

High School Diploma -

Kaufman High School
Kaufman, TX
05-2002

Skills

  • Customer service
  • Team management
  • Employee training
  • Performance evaluation
  • Microsoft outlook, word, and Excel
  • Cash handling
  • Complaint resolution

Timeline

Customer Service Manager

Walmart
03.2005 - 03.2018

High School Diploma -

Kaufman High School

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Heather Pendleton