Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Perez

Orlando,FL

Summary

Performance-oriented District Sales Leader offering exceptional record of achievements over a 29-year career. Tenacious manager with a strategic and analytical approach to delivering results, solving problems, bringing in customers and accomplishing top line sales and bottom line targets. Talented in identifying top talent to help employee retention that will ultimately lead to new customer acquisition and retention.

Overview

30
30
years of professional experience

Work History

Senior District Sales Manager

Signet Jewelers
02.2007 - Current
  • Recognized & voted for by the CEO, SLT & peers for achievement of awards consisting of: District Manager Customer service award, District training manager of year award, numerous top performance awards & the CEO MVP award and won multiple times Incentive trips for being in top of banner for performance.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customer experiences.
  • Enhanced team morale by fostering a positive work environment, recognizing achievements of all team members and provide safe space for all feedback.
  • Passion is training people on how to be successful by promoting professional development opportunities that have led to promotion of 4-5 SM to District managers, several ASM's to SM & tons of KSA's to ASM's.
  • Collaborates with upper management in quarterly business reviews to implement continuous improvements and short and long term strategies to exceed market goals.
  • Assess monthly during store visits or weekly TB's each store location's individual and team performances, analyzing data trends with Store managers to determine best methods to improve performances and/or operations.
  • Collaborated closely and trained several new district managers and regional directors on best practices, learnings, and how to drive overall success in their markets and/or regions.
  • Streamlined operations by collaborating with cross-functional teams with in the organization to address challenges and improve processes for the field to allow better time spent with the customer.
  • Improved team performance by providing regular scheduled coaching, training, and mentoring meetings quarterly to include all levels of district.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Excellent communication skills, both verbal and written.

Multi-Unit Store Manager

Piercing Pagoda Of Zale
02.2004 - 02.2007
  • Improved overall operational efficiency by implementing best practices in staffing, merchandising, visual presentation, and performances across 3 stores in same mall.
  • Mentored and coached peer store managers within district on how to improve their leadership skills, resulting in higher performance, employee engagement and overall operations of store.
  • Enhanced customer satisfaction by coaching teams to provide exceptional service, addressing concerns, and resolving issues promptly.
  • Observed each employee's individual strengths and initiated peer mentoring program cross store to improve areas of opportunities within mall.
  • Established clear communication channels among 3 stores to foster collaboration, teamwork and consistent customer experiences across all units.
  • Reduced employee turnover rates by creating a positive work environment that encouraged personal growth and career advancement that led to several promotions with in region.
  • Collaborated with district manager monthly for business reviews to discuss performance of store and actions steps for areas of improvement.

Store Manager

Piercing Pagoda Of Zale
02.1998 - 02.2004
  • Set the example for teams by delivering industry leading customer experiences and piercing experiences.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet both operational and sales targets of store and personal goals.
  • Cultivated a culture of continuous improvement by regularly soliciting teams feedback and implementing changes based on their feedback to build trust and retention.
  • Collaborated cross-functionally with store support, regional and other teams nationally to maintain consistent brand message and experience in store.
  • Encourage growth and developed teams for next steps in their careers, while actively recruiting for potential openings.
  • Balanced scheduling requirements to ensure adequate staffing levels to meet needs of business while minimizing labor costs.
  • Demonstrated strong organizational and time management skills while managing multiple projects that met or exceeded deadlines.

Assistant Store Manager

Piercing Pagoda
02.1996 - 02.1998
  • Support Store Manager on all aspects of performance and operations of store while balancing personal performances.
  • Exercised leadership capabilities by successfully motivating and inspiring others how to achieve goals.
  • Oversee, train and coach teams on supporting behaviors to win in performance expectations outlined by the company.
  • Read, interpreted and analyzed performance data to identify trends and solve for any performance gaps with the team
  • Provided regular feedback to teams to recognize achievements and developed action plans with team for improvement areas.
  • Verified inventory counts and followed up with any discrepancies to prevent internal/external loss to the company.
  • Assisted with candidate selections, interviewing, hiring and training of all new hires to support both business and work-life balance.

Sales Associate

Piercing Pagoda
01.1994 - 01.1996
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Consistently met personal sales goals through building relationships with customers, offering & educating the customer on all product and services to meet their needs.
  • Created a exceptional piercing experience, performed skilled, detailed and sterile piercings.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products to follow company presentation guidelines.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required to supervisors.
  • Skilled at working both independently and collaboratively in a team environment.

Education

No Degree - General Studies

Coastal Carolina Community College
Jacksonville, NC

Certificiate - Accounting And Business Management

Professional Career Training Institute
Houston, TX
2001

High School Diploma -

North Hardin High School
Radcliff, KY
05.1994

Skills

  • Customer Service
  • Customer retention
  • Communication Skills
  • Social Media Savvy
  • Collaboration
  • Management Skills
  • Strategic Planning
  • Time Management
  • Compliance
  • Recruiting
  • Staff Training and Development
  • Employee retention
  • Problem Solving

Timeline

Senior District Sales Manager

Signet Jewelers
02.2007 - Current

Multi-Unit Store Manager

Piercing Pagoda Of Zale
02.2004 - 02.2007

Store Manager

Piercing Pagoda Of Zale
02.1998 - 02.2004

Assistant Store Manager

Piercing Pagoda
02.1996 - 02.1998

Sales Associate

Piercing Pagoda
01.1994 - 01.1996

No Degree - General Studies

Coastal Carolina Community College

Certificiate - Accounting And Business Management

Professional Career Training Institute

High School Diploma -

North Hardin High School

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Heather Perez