Heather Perez
Baltimore,MD
Summary
Detail-oriented leader with experience in diverse roles, ensuring efficient operations and superior customer service. Known for strong problem-solving abilities and adaptability, ready to drive improvements and support organizational goals.
Overview
2027
2027
years of professional experience
Work History
Cook
Sue Lagoon
Middle River, MD
03.2025 - 05.2026
- Prepared diverse menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in inventory management by tracking stock levels and ordering supplies.
Ramp Agent
Southwest Airlines
Baltimore, MD
10.2022 - 01.2025
- Loaded and unloaded baggage from aircraft using ground handling equipment.
- Ensured timely and safe aircraft turnaround during peak operations.
- Conducted pre-flight checks on equipment and safety protocols.
Med Tech
Heart Homes Assisted Living
Annapolis, Maryland
11.2017 - 01.2022
- Administered medications and monitored residents' health conditions regularly.
- Collaborated with nursing staff to develop personalized care plans for residents.
- Assisted in daily living activities, promoting resident independence and comfort.
Manager
Caddy Shack
Dundalk, MD
- Supervised daily operations to ensure efficient service delivery at golf facility.
- Trained new employees in customer service standards and operational procedures.
- Prepared diverse menu items in fast-paced kitchen environment.
- Delivered food to customers promptly and efficiently.
Education
Dundalk High
Dundalk01-2007
Nursing Prep
Harford Community College
Bel Air, MDSkills
- Quality control
- Effective communication
- Time management
- Team leadership
- Customer service
- Problem solving
- Hardworking and reliable
- Punctual and hardworking
- Adaptability to change
- Attention to detail
Timeline
Cook
Sue Lagoon
03.2025 - 05.2026
Ramp Agent
Southwest Airlines
10.2022 - 01.2025
Med Tech
Heart Homes Assisted Living
11.2017 - 01.2022
Manager
Caddy Shack
Dundalk High
Nursing Prep
Harford Community College