Heather Perkins

• Evaluated customer data to identify and prevent fraudulent activities.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.

• Developed strong relationships with local real estate professionals, fostering referral opportunities for new business.
• Consistently met or exceeded monthly performance targets related to loan volume and portfolio growth.
• Managed successful loan applications, ensuring timely processing and completion.
• Maintained up-to-date knowledge of lending regulations, ensuring compliance with all applicable laws and guidelines.
• Enhanced borrower satisfaction by providing clear explanations of complex financial concepts during the application process.
• Assisted in the development of new loan products to meet evolving client needs.
• Supported Loan Managers in monitoring ongoing loan performance, identifying potential risks or areas for improvement.
• Conducted comprehensive applicant interviews to gather pertinent financial information and assess borrowing capacity.

• Evaluated customer data to identify and prevent fraudulent activities.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.

• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Managed crisis situations effectively while minimizing disruption to daily operations.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
• Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

• Answered patient assistance calls, assessed needs, and offered qualified support.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

Processing prescription orders, with care and precision.