Summary
Overview
Work History
Education
Skills
Timeline
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Heather Perkins

Crawfordsville,IN

Summary

Diligent Quality assurance with solid background in training and development. Successfully created and implemented training programs that improved team performance and efficiency. Demonstrated leadership and communication skills in guiding new hires and staff.

Overview

15
15
years of professional experience

Work History

Department Trainer

Banjo
11.2021 - Current
  • Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
  • Collaborated with managers to identify specific training needs for individual departments or teams.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • used spreadsheet to enter in data needed to effectively correlate positions to identify containment to reduce mixed parts
  • Prepared and updated training handouts and manuals
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Molding Operator

Banjo
12.2019 - 11.2021
  • Maintained high-quality standards for finished products by conducting thorough visual inspections.
  • Collaborated closely with Quality Assurance teams to ensure compliance with customer specifications
  • Delivered consistent product quality by accurately following work instructions
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

OP1

Random House Inc
02.2016 - 06.2019
  • Pulled orders quickly to maintain demanding productivity goals.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Picked and packed order items.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Disposed of damaged or defective items
  • trained in all areas of department including quality.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Customer Service Representative

Alorica
10.2013 - 04.2014
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Inventory Associate

Staples
02.2012 - 10.2013
  • Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Utilized advanced software tools for organizing, analyzing, and reporting on key performance metrics related to inventory control processes.
  • Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
  • Maintained inventory count, tracked usage, and documented variances.
  • Managed inventory storage in clean and organized fashion.

Cashier

Walmart
02.2010 - 02.2012
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Bachelor of Science - Psychology

Southern New Hampshire University
Hooksett, NH
05-2028

High School Diploma -

North Montgomery High School
Crawfordsville, IN
05-2011

Skills

  • Employee Engagement
  • Workplace Safety
  • Peer coaching
  • Career Development
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Clear Communication
  • Documentation and Recordkeeping
  • Data Entry
  • Quality Assurance

Timeline

Department Trainer

Banjo
11.2021 - Current

Molding Operator

Banjo
12.2019 - 11.2021

OP1

Random House Inc
02.2016 - 06.2019

Customer Service Representative

Alorica
10.2013 - 04.2014

Inventory Associate

Staples
02.2012 - 10.2013

Cashier

Walmart
02.2010 - 02.2012

Bachelor of Science - Psychology

Southern New Hampshire University

High School Diploma -

North Montgomery High School

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