Heather Petersen
Long Beach,CA
Summary
Driven Administrative Assistant with a proven track record at MemorialCare Medical Center, excelling in Microsoft Office Suite and complex problem-solving. Demonstrated success in enhancing office efficiency and streamlining administrative processes, leading to a significant boost in team productivity. A dedicated team player, adept at maintaining confidentiality and building strong customer relationships.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
MemorialCare Medical Center
01.2012 - Current
- Coordinated unit supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files, and the personnel database.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on staff education and credentials.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for educators by scheduling training strategically while considering priorities and minimizing conflicts.
- Assisted development and implementation of new administrative procedures.
- Facilitated collaboration within the Simulation team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Science - Business Technology
Long Beach City College
Long Beach, CA06.2025
Skills
Microsoft Office Suite Computer Skills
Data Entry and Recordkeeping
Dedicated Team Player
Deadline-oriented
Complex Problem-Solving
Equipment Maintenance
Accomplishments
- Earned TeamSTEPPS Master Trainer status and used skills to coordinate the Birthcare Center's Simulation Team, drills and new hire workshops.
- Recognized as "Friend of Nursing" by peers for teamwork.
Timeline
Administrative Assistant
MemorialCare Medical Center
01.2012 - Current
Associate of Science - Business Technology
Long Beach City College
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