Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Heather Peterson

Heather Peterson

Portland,OR

Summary

Personable and intelligent individual seeking a position with your company. Let me bring added value to your service team with exceptional customer service skills and a wealth of practical experience

Overview

20
20
years of professional experience

Work History

Caregiver/Housekeeper

Martha & Bob Cox
Clackamas, OR
01.2012 - 03.2013

Shift Lead /Team Lead/ Cashier

Carl's Jr.
Oregon City, OR
09.2010 - 03.2013
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Cardiac Dietary/ Inventory/ Call Center

Legacy Emanuel Hospital
Portland, OR
01.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced high call volume environments.
  • Skilled at working independently and in a team setting.

Stroke Unit Dietary Representative

PeaceHealth SW Medical Center
Vancouver, WA
01.2019 - 01.2021
  • Assisted dietitians in developing personalized nutrition strategies for patients with specific health conditions.
  • Collaborated with kitchen staff to prepare nutritionally balanced meals according to individual patient needs.
  • Developed strong working relationships with vendors through effective negotiation tactics that led to cost-efficient purchasing decisions.
  • Contributed to cost-saving initiatives through efficient inventory management and waste reduction practices.
  • Resolved any patient concerns or complaints quickly while upholding high standards of professionalism at all times.
  • Enhanced patient satisfaction by providing customized meal plans and dietary recommendations.
  • Participated actively in interdisciplinary team meetings, contributing valuable insights on patients'' nutritional needs and goals.
  • Increased efficiency by utilizing software tools for managing daily meal orders and tracking nutritional information.
  • Streamlined tray assembly process, reducing errors and ensuring timely delivery of meals to patients.
  • Maintained strict adherence to confidentiality policies, ensuring sensitive patient information was handled with the utmost discretion.
  • Monitored and evaluated patient progress, documenting results.
  • Developed and maintained accurate nutrition records and databases.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Educated patients and families on nutrition management.
  • Detected disposition of spoiled food and other unusual conditions.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Followed all food safety regulations while preparing meals for patients.

Cook, Prep, Server, Inventory

Providence Child Center
Portland, OR
02.2017 - 02.2019

Dietary Host/ Call Center

Providence St. Vincent Hospital
Portland, OR
02.2015 - 02.2017
  • Sought feedback from patients and family members regarding their dining experiences allowing continuous improvement in the services provided.
  • Collaborated with healthcare professionals to develop personalized meal plans that adhered to specific dietary restrictions and textures.
  • Enhanced kitchen efficiency by assisting with meal preparation, ensuring all dishes met nutritional requirements and textures.

Dietary/ Cook

Princeton Village Assisted Living
Clackamas, OR
01.2015 - 03.2015

Deli, Bakery, Customer Service Desk

Safeway
Milwaukie, OR
03.2013 - 01.2015

Summer Volunteer

Westmoreland Union Manor Retirement Home
Portland, OR
06.2005 - 08.2009

Education

General Studies - undefined

Clackamas Community College
01.2010

Diploma - undefined

Oregon City High School
01.2009

Skills

  • Computer Savvy
  • Exceptional customer service skills
  • Reliable
  • Accountable
  • Ability to learn new concepts quickly
  • Flexible to change tasks
  • Strong problem resolution skills
  • Accurate data entry skills
  • Efficient data entry skills
  • Multi-phone line experience
  • Excellent time management skills
  • Organized
  • Detail oriented
  • Proficient with clerical skills
  • Multi-tasking
  • Accurate payment processing
  • Efficient billing processing
  • Excellent written skills
  • Excellent verbal skills
  • Strong organizational skills
  • Strong follow-up skills
  • Ability to complete tasks independently
  • Friendly, positive attitude
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Computer skills

Personal Information

Title: Customer Service Representative

Timeline

Cardiac Dietary/ Inventory/ Call Center - Legacy Emanuel Hospital
01.2021 - Current
Stroke Unit Dietary Representative - PeaceHealth SW Medical Center
01.2019 - 01.2021
Cook, Prep, Server, Inventory - Providence Child Center
02.2017 - 02.2019
Dietary Host/ Call Center - Providence St. Vincent Hospital
02.2015 - 02.2017
Dietary/ Cook - Princeton Village Assisted Living
01.2015 - 03.2015
Deli, Bakery, Customer Service Desk - Safeway
03.2013 - 01.2015
Caregiver/Housekeeper - Martha & Bob Cox
01.2012 - 03.2013
Shift Lead /Team Lead/ Cashier - Carl's Jr.
09.2010 - 03.2013
Summer Volunteer - Westmoreland Union Manor Retirement Home
06.2005 - 08.2009
Clackamas Community College - General Studies,
Oregon City High School - Diploma,

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