Heather Peterson
Oakdale,MN
Summary
Food service professional with over 20 years of experience in culinary operations, kitchen and production management, and staff leadership. Expertise in inventory control and problem-solving, committed to ensuring high-quality meal preparation and exceptional customer service.
Overview
20
20
years of professional experience
Work History
Kitchen Manager
Ronald McDonald House Charities Upper Midwest
10.2023 - Current
- Oversee daily kitchen operations to ensure quality, efficient meal preparation and service.
- Team leadership, fostering collaboration and enhancing productivity.
- Training new staff on kitchen procedures, equipment usage, and safety guidelines to enhance team performance.
- Quality assurance.
- Excellent guest experience and satisfaction.
- Delegate food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Conduct regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
- Improve kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Review and analyze kitchen performance to verify gaps and observe continuous improvement.
Owner/Operator
Peterson's Pastries, Inc
08.2005 - 10.2023
- Led the transformation of Bread Art elevating a small-town bakery to award-winning status.
- Implemented efficient operational workflows to enhance production capabilities.
- Managed inventory control systems.
- Oversaw quality assurance processes to maintain high standards in product consistency and safety.
- Directed financial planning, budgeting, and forecasting to ensure business sustainability and profitability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Trained and mentored staff on best practices for baking and customer service excellence.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Education
Associate of Arts - Restaurant And Catering Management
Brigham Young University Idaho
Rexburg, ID05-1994
Skills
- Operations management
- Customer service
- Food safety and preparation
- Inventory and ordering management
- Staff supervision and training
- Kitchen management
- Waste reduction
- Attention to detail
- Vendor relations
- Problem solving
- Cost control
Timeline
Kitchen Manager
Ronald McDonald House Charities Upper Midwest
10.2023 - Current
Owner/Operator
Peterson's Pastries, Inc
08.2005 - 10.2023
Associate of Arts - Restaurant And Catering Management
Brigham Young University Idaho