Heather Petty
Georgetown,KY
Summary
Counseling professional with strong foundation in mental health support and client advocacy. Successfully implemented individualized treatment plans, leading to significant improvements in client well-being. Highly collaborative team player, known for adaptability and results-driven approach. Proficient in crisis intervention and conflict resolution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
EAP Counselor
Aetna
08.2023 - Current
- Implement data-driven approaches to evaluate the effectiveness of EAP initiatives, making adjustments as necessary based on client feedback and outcomes assessment results. Provide confidential counseling to employees, fostering emotional well-being and resilience. Provide crisis intervention services, effectively addressing urgent mental health concerns among employees while ensuring a safe working environment. Develop individualized action plans to address mental health challenges and improve workplace productivity. Maintain strict confidentiality protocols when handling sensitive client information, adhering to ethical guidelines set forth by regulatory bodies. Assist with referrals for members needing ongoing or additional counseling services. Train new counselors in best practices for EAP services, promoting consistency in service delivery and client care.
Administrative Coordinator
TMH TRANSPORT
02.2010 - Current
- Prepare and review department reports. Determine department goals and deadlines. Manage office supply purchase, distribution, storage. Perform clerical duties. Provide support to other personnel in their projects and work activities, as needed.
Assessment Clinician/Assessment Supervisor/PHP School Based Therapist
Ridge Behavioral Health
01.2018 - 12.2024
- As a PHP/IOP School Based Therapist:
- I Established positive, trusting rapport with patients, Diagnosed and treated mental health disorders, Created individualized treatment plans according to patient needs and circumstances, Met with patients daily to provide group counseling, treatment and adjust treatment plans as necessary, Conducted ongoing assessments of patient progress, Involved and advised family members when appropriate, Referred patients to outside specialists or agencies when necessary., Maintained thorough records of patient meetings and progress, Followed all safety protocols and maintained client confidentiality.
- As an Assessment Clinician:
- I Conducted screening and/or assessments in keeping with clinical knowledge, skill level, and department policies. Ensured Intake Call data was maintained and entered daily. Facilitated clinically appropriate admissions to hospital services, congruent with needs and resources of caller. Provided appropriate crisis intervention as necessary by anticipating and responding quickly to escalating behaviors, utilizing de-escalation techniques to diffuse the situation, correctly prioritizing safety concerns. Used appropriate counseling skills by de-escalating aggression, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive peer culture. Demonstrates effective time management skills; organizes work so that critical assignments may be completed promptly, accurately, and thoroughly. ASAM, level of care determinations, initiated and completed insurance pre certifications
- As an Assessment Supervisor:
- I screened resumes and conduct interviews for potential assessment staff, provide orientation and training to new employees, communicated performance expectations to intake staff, communicated with director regarding employee problems, reinforce positive work performance, provided assistance and leadership to other clinicians in the department, maintained office documents and logs, interacted professionally and effectively with physicians and therapists, professionally and effectively work with business office staff, interacted with professional liaisons, supporting the facility's ongoing efforts, facilitated prompt communications in the best interest of the patient.
Therapist
G And A Counseling
09.2020 - 08.2024
- Established positive, trusting rapport with patients, Diagnoses and treat mental health and substance abuse disorders. Create individualized treatment plans according to patient needs and circumstances, Meet with patients regularly to provide counseling, treatment and adjust treatment plans as necessary. Conduct ongoing assessments of patient progress, Involve and advise family members when appropriate, Refers patients to outside specialists or agencies when necessary. Maintain thorough records of patient meetings and progress, Follow all safety protocols and maintains client confidentiality.
Bus Driver
Scott County Schools
12.2013 - 01.2018
- Conducted pre-trip inspections to maintain vehicle compliance with safety regulations. Managed route schedules effectively, adapting to traffic conditions to minimize delays. Performed bus driving duties while keeping student safety in mind to maintain good safety record. Maintained KY CDL driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Case Manager
Communicare
09.2008 - 09.2013
- Assessed individuals with mental, emotional, or substance abuse problems. Compiled background information on clients. Consulted with other department providers regarding treatment plans. Dealt with issues relating to physical abuse, disabilities, substance abuse, behavior management, mental and physical illness, poverty and unemployment. Established a therapeutic relationship with patients. Educated clients about mental and physical illness, abuse, and medication. Collaborated with counselors, physicians, and nurses to plan and coordinate treatment, drawing on social work experience and patient needs. Monitor, evaluate, and record client progress with respect to treatment goals. . Provided crisis intervention services as needed.
Education
Master's - Social Work
Campbellsville University
12-2017
Bachelor's - Social Work
Campbellsville University
01.2007
Associates of Arts - General Studies
Campbellsville University
05-2005
Skills
- Behavior Management/Behavioral Health/Behavioral Therapy
- Conflict Management/Crisis Management/Intervention
- Case Management
- Individual / Group Counseling
- Ethics and confidentiality
- Motivational interviewing
- Suicide prevention
- Multicultural competence
- Dialectical behavior therapy
Certification
Ky Board of Social Work - LCSW
Timeline
EAP Counselor
Aetna
08.2023 - Current
Therapist
G And A Counseling
09.2020 - 08.2024
Assessment Clinician/Assessment Supervisor/PHP School Based Therapist
Ridge Behavioral Health
01.2018 - 12.2024
Bus Driver
Scott County Schools
12.2013 - 01.2018
Administrative Coordinator
TMH TRANSPORT
02.2010 - Current
Case Manager
Communicare
09.2008 - 09.2013
Bachelor's - Social Work
Campbellsville University
Master's - Social Work
Campbellsville University
Associates of Arts - General Studies
Campbellsville University