Heather Peyton
Fort Myers,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Associate Manager, HLC, Server, Bartender
Red Robin
2019.02 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Mentored and supported 40 Front of House department employees to create strong workplace culture.
- Mentored junior team members, contributing to their professional growth and skill development.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Personal Care Assistant
Compassionate Care
2018.08 - 2019.09
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
Assistant Manager
Buffalo Wild Wings
2012.08 - 2019.02
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
Sheetz
2004.10 - 2011.04
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
John Handley High School
Winchester, VA06.2005
Skills
- Staff Management
- Strategic Planning
- Negotiation
- Operations Management
- Staff Training and Development
- Customer rapport
- Human Resources Management
- Recruiting and interviewing
- Scheduling and Coordinating
- Meeting facilitation
- Teamwork and Collaboration
Timeline
Associate Manager, HLC, Server, Bartender
Red Robin
2019.02 - Current
Personal Care Assistant
Compassionate Care
2018.08 - 2019.09
Assistant Manager
Buffalo Wild Wings
2012.08 - 2019.02
Store Manager
Sheetz
2004.10 - 2011.04
High School Diploma -
John Handley High School
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