Heather Pham
Los Angeles,CA
Summary
Hello my name is Heather. I'm from South Carolina, I came to California for recovery. This is my first time in treatment, and I have eight months sober. I am willing to go out and beyond to remain sober and to help others with their journey as well. Compassionate and driven House Manager with excellent communication and understanding skills. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of addiction.
Overview
7
7
years of professional experience
Work History
House Manager
Westwind Recovery Residences
02.2024 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of clients by staying informed about their preferences, schedules, and priorities.
- Enhanced client satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout residence property, maintaining full functioning safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Anticipated needs of clients by staying informed about their preferences, schedules, and priorities.
- Enhanced client satisfaction with household management by addressing concerns promptly and efficiently.
Key Holder
Fatz Cafe
05.2020 - 03.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Receptionist
Blue Beacon Truck Wash
03.2020 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Sales Associate
Walgreens
11.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Seasonal Sales Associate
Party City
09.2017 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sale Associate
Journeys Shoe Store
07.2017 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
GED -
Darlington Adult Education
100 Magnolia St Darlington, SC 2953206.2015
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Workplace Safety
- Store maintenance
- Organization skills
- Telephone skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Customer Engagement
Timeline
House Manager
Westwind Recovery Residences
02.2024 - Current
Key Holder
Fatz Cafe
05.2020 - 03.2022
Receptionist
Blue Beacon Truck Wash
03.2020 - 05.2020
Sales Associate
Walgreens
11.2017 - 04.2019
Seasonal Sales Associate
Party City
09.2017 - 10.2017
Sale Associate
Journeys Shoe Store
07.2017 - 09.2017
GED -
Darlington Adult Education
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