Heather Philip
Worcester,MA
Summary
To obtain employment as a Compassionate Advocate with outstanding communication skills. Goes extra mile to provide assistance to victims of sexual exploitation, homelessness, drug abuse, and mental health issues. With life experience and proficient knowledge of resources in the community and the commitment to contribute to the Safe Exit team and make a positive impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Landscape Worker
Bruce's Landscaping And Property Management
Worcester, MA
03.2022 - Current
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Performed routine maintenance on all types of landscaping
- Weeded flowerbeds and spread fertilizer throughout gardens as needed.
- Communicated effectively with clients regarding project timelines and expectations.
- Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
- Prepared estimates for labor costs associated with landscaping projects.
Bartender
CEDAR BOX LOUNGE
Worcester, MA
02.2022 - 06.2023
- Greet customers, Serve drinks, food orders, Set up and close bar.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Trained new bartenders on drink preparation and upselling techniques.
Care Coordinator, THRVE Program
Living In Freedom Together
Worcester, MA
05.2021 - 01.2022
- Worked closely with participants,Case Management weekly
- Developed individualized service plans based on assessment findings.
- Provided crisis intervention services when needed.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Scheduled appointments for clients with appropriate medical specialists.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
Living In Freedom Together, Victim Advocate
Harbor Shelter
Worcester, MA
03.2021 - 05.2021
- Provide direct service to the homeless, Provide the essentials clothing, hygiene, food and shelter, Advocate for housing resources and services
- Provided support services such as document preparation or investigations as needed during case preparation.
- Provided advice to clients regarding their options for resolving disputes or legal issues.
- Provided emotional support to clients during difficult times in their lives.
- Received a promotion to position of care coordinator of THRVE program
Estimate Clerk
Rourke & Sons Construction
Shrewsbury, MA
01.2018 - 12.2018
- Meet with clients to assist in construction projects
- Compute fees and charges, Calculate rates for supplies and services, Prepare invoices for billing services
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered telephones, directed calls, and took messages.
Payroll Clerk
AA Transportation
Shrewsbury, MA
03.2015 - 01.2017
- Prepared and balanced payroll for over 1000 employees on a weekly basis,
- Maintained employee banking information with accuracy and confidentiality
- Worked directly with Human Resources to keep records updated
- Received and screened a high volume of internal and external communications, including email and post
- Resolved discrepancies in employee payments and benefits calculations.
Paralegal
Melia & Osol Law Office
Worcester, MA
06.2013 - 02.2015
- Drafted pleadings, motions, affidavits, and contracts,
- Ensured accuracy, correctness, and completion by examining all actions/records of legal proceedings,,
- Conducted legal research to obtain and gather case-relevant data and materials
- Collaborated with attorneys in all stages of litigation process.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Attended court proceedings to observe trials or hearings.
Education
Associates Degree in Criminal Justice -
Quinsigamond Community College
Worcester, MA05.2011
Skills
- Strong communication and networking skills
- Ability to promote recovery and healthy relationships
- Detail oriented with excellent problem identification and resolution skills
- Responsible and capable to meet set goals
- Self-motivated to work independently
- Case Management
- Administrative Experience
- Legal Research
- Social Work
- Program Development
- Motivational Interviewing
- Crisis Intervention
- Individual / Group Counseling
- Group Therapy
- Addiction Therapy
- Cognitive Behavioral Therapy
Certification
- Certified Recovery Specialist, 01/01/22, 02/01/26
- CPR Certification, 01/01/22, 02/01/26
Timeline
Landscape Worker
Bruce's Landscaping And Property Management
03.2022 - Current
Bartender
CEDAR BOX LOUNGE
02.2022 - 06.2023
Care Coordinator, THRVE Program
Living In Freedom Together
05.2021 - 01.2022
Living In Freedom Together, Victim Advocate
Harbor Shelter
03.2021 - 05.2021
Estimate Clerk
Rourke & Sons Construction
01.2018 - 12.2018
Payroll Clerk
AA Transportation
03.2015 - 01.2017
Paralegal
Melia & Osol Law Office
06.2013 - 02.2015
Associates Degree in Criminal Justice -
Quinsigamond Community College
- Certified Recovery Specialist, 01/01/22, 02/01/26
- CPR Certification, 01/01/22, 02/01/26
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