Heather Phillips
Roanoke,IN
Summary
Dynamic registered nurse bringing 24 years of treating patients and coordinating care with other healthcare staff. Proven history of leveraging critical thinking, analysis and medical knowledge to deliver superior care in high-pressure environments. Prioritizes clinical and operational tasks in multiple settings in the hospital.
Overview
24
24
years of professional experience
Work History
Registered Nurse
Lutheran Hospital
08.1999 - Current
- Departments worked over the last 24 years throughout the hospital include emergency department, endoscopy, neuroscience, and orthopedics.
- Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Improved patient safety by adhering to infection control protocols and maintaining a clean work environment.
- Provided emotional support for patients and families during difficult times, helping them navigate the healthcare system with compassion and understanding.
- Mentored new nurses as they transitioned into practice, providing guidance and support to promote professional growth.
Education
Bachelor of Arts - Psychology
Indiana University - Purdue University Fort Wayne
Fort Wayne, INAssociate of Science - Nursing
Indiana University - Purdue University Fort Wayne
Fort Wayne, INSkills
- Condition Monitoring
- Privacy and Confidentiality
- Patient Stabilization
- Patient Assessments
- Infection Control
- Medication Administration
- Pediatric Advanced Life Support
- CPR Certification
- Advanced Cardiac Life Support
- IV Insertion
- Patient Safety
- Stress Management
- Critical Thinking
- Patient Education
- Care Coordination
- Patient Condition Monitoring
- Trauma Nursing Core Course (TNCC)
Timeline
Registered Nurse
Lutheran Hospital
08.1999 - Current
Bachelor of Arts - Psychology
Indiana University - Purdue University Fort Wayne
Associate of Science - Nursing
Indiana University - Purdue University Fort Wayne
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