Heather Phillips

System Manager, Academic Support Services

Tower Health

03.1992 - Current

Tower Health | Reading, PA System Manager, Academic Support Services
03/1992 - Current
Responds to learner questions to resolve inquiries within a timely manner.
Works closely with admissions representatives to foster seamless transition between enrollment and learner support.
Collaborates with learners to identify barriers, determine solutions, and leverage resources.
Creates and implements identification and intervention plans to capture non-engaged learners.
Monitors learners academic progress to identify potential at-risk status.
Develops methods to use data to determine and respond to learner needs.
Promotes diversity, inclusion, and equity to create environment of shared governance.
Meets with learners to foster support into and through academic programs.
Manages daily functions by leveraging leadership abilities.
Documents information and creates reports.
Organizes and supports activities for learners.
Create and maintains registration systems for events and meetings.
Advises learners on policies and recommends needed changes.
Delivers key projects on-time and on-budget by effectively managing resources.
Collects and organizes documents and supplies.
Conducts orientation to introduce learners to policies, culture, and objectives.
Serves as link between administration and learners by handling questions and helping resolve school-related problems.
Maintains residential tenancy agreements for renewal or termination following program guidelines.
Implements property inspection procedures to maintain compliance with housing codes.
Responds to complaints and inquiries to improve service delivery.
Performs statistical collection to track tenant communication and applicant data.
Assists learners in receiving high-quality education.
Oversees event logistics, venue scheduling and accommodations.
Coordinates vendors, timelines, and budgets for events.
Maintains learner confidentiality.