Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Phillips

Morris,IL

Summary

Dynamic Crossfit Coach and skilled Cosmetologist, excelled at Crossfit Exemplify Morris by enhancing client satisfaction and retention through motivational support and expert nutrition coaching. Demonstrated exceptional time management and class leadership, significantly contributing to the gym's success. Committed to professional development and customer service excellence, fostering strong client relationships and team efficiency.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience
1
1
Certificate

Work History

Crossfit Coach

Crossfit Exemplify Morris
11.2021 - Current
  • Developed strong relationships with clients by consistently providing motivational support and encouragement throughout their fitness journey.
  • Ensured safety of all participants by strictly adhering to CrossFit guidelines and protocols during workouts.
  • Modified exercises to meet specific participant limitations and needs.
  • Integrated into facility culture to maximize effectiveness of coaching team.
  • Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
  • Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
  • Trained employees on general procedures, gym rules and duties.
  • Reviewed stock counts and ordered items to control inventory.
  • Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.

Cosmetologist

Self-employeed
07.2001 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Maintained client treatment records and designed long-term care programs for return customers.

Education

High School Diploma -

Morris Community High School
Morris, IL
06-2001

Skills

  • Powerlifting fundamentals
  • Time management capabilities
  • Nutrition coaching
  • Class management
  • Class leadership
  • Client retention strategies

Certification

  • Nutrition Coach Certification – Precision Nutrition.

Timeline

Crossfit Coach

Crossfit Exemplify Morris
11.2021 - Current

Cosmetologist

Self-employeed
07.2001 - Current

High School Diploma -

Morris Community High School

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Heather Phillips