Heather Phillips
Wellsburg
Summary
Dedicated CMA with extensive experience in patient care, medical documentation, and referral coordination. Committed to enhancing clinical operations while ensuring high standards of patient communication and administrative efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CMA
WVU Medicine Wheeling Hospital
Wheeling
08.2018 - Current
- Assisted patients with completing intake forms and obtaining accurate medical histories.
- Conducted vital sign checks and recorded measurements in patient charts.
- Executed patient education on medication usage and treatment plans.
- Maintained inventory of medical supplies and placed orders as needed.
- Coordinated patient referrals to specialists and followed up on appointments.
- Documented patient information accurately in electronic health records.
- Prepared and administered injections under physician supervision.
- Supported physicians during minor procedures by providing necessary instruments.
- Performed basic laboratory tests and ensured proper handling of specimens.
- Facilitated communication between patients and healthcare providers to enhance care delivery.
- Scheduled patient appointments and managed daily clinic operations efficiently.
- Conducted office procedures, including EKGs and urinalysis, with precision.
- Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
- Consulted with doctors concerning changes in patient conditions or treatments plans.
- Processed prescription refills as directed by physician or nurse practitioner requests.
- Performed vital signs, such as blood pressure and temperature, on patients.
- Greeted patients upon arrival at office or clinic; verified insurance information prior to visit.
- Answered telephones and responded to inquiries from patients regarding their healthcare needs.
- Ordered diagnostic tests, scheduled appointments and maintained patient charts according to established protocols.
- Administered injections and immunizations per protocol.
- Recorded patient medical histories and documented vital signs in electronic medical records system.
- Educated patients about medical procedures, medications, diets and other health-related topics.
- Conducted routine screening tests including vision acuity, hearing tests, EKGs.
- Maintained inventory of medical supplies and ordered replacements when necessary.
- Ensured all paperwork was completed accurately prior to submitting it for processing.
- Verified accuracy of medication doses before administering them to patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Incorporated outside records into charts and EHR.
- Prepared treatment rooms for patient examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted back office patient processes to reduce office wait times.
- Processed orders for medical supplies and lab equipment.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
CMA
Avella Family Practice
Avella
05.2006 - 08.2018
- Assisted patients with completing intake forms and obtaining accurate medical histories.
- Conducted vital sign checks and recorded measurements in patient charts.
- Maintained inventory of medical supplies and placed orders as needed.
- Coordinated patient referrals to specialists and followed up on appointments.
- Documented patient information accurately in electronic health records.
- Prepared and administered injections under physician supervision.
- Supported physicians during minor procedures by providing necessary instruments.
- Performed basic laboratory tests and ensured proper handling of specimens.
- Facilitated communication between patients and healthcare providers to enhance care delivery.
- Scheduled patient appointments and managed daily clinic operations efficiently.
- Conducted office procedures, including EKGs and urinalysis, with precision.
- Collaborated with multidisciplinary teams to improve patient outcomes and satisfaction.
- Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
- Consulted with doctors concerning changes in patient conditions or treatments plans.
- Transported specimens to lab for analysis or delivered reports to appropriate personnel.
- Assisted with scheduling surgeries and other special procedures.
- Processed prescription refills as directed by physician or nurse practitioner requests.
- Performed vital signs, such as blood pressure and temperature, on patients.
- Greeted patients upon arrival at office or clinic; verified insurance information prior to visit.
- Answered telephones and responded to inquiries from patients regarding their healthcare needs.
- Provided direct assistance during minor surgical procedures.
- Administered injections and immunizations per protocol.
- Recorded patient medical histories and documented vital signs in electronic medical records system.
- Educated patients about medical procedures, medications, diets and other health-related topics.
- Conducted routine screening tests including vision acuity, hearing tests, EKGs.
- Assisted physicians with patient exams and treatments.
- Maintained inventory of medical supplies and ordered replacements when necessary.
- Ensured all paperwork was completed accurately prior to submitting it for processing.
- Verified accuracy of medication doses before administering them to patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Incorporated outside records into charts and EHR.
- Prepared treatment rooms for patient examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted back office patient processes to reduce office wait times.
- Processed orders for medical supplies and lab equipment.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Contacted medical facilities to schedule patients for admission.
Education
Associate of Science - Medical Assistant/ Phlebotomy
Penn Commercial
Washington, Pa12-2005
Skills
- Electronic health records
- Patient education
- Vital sign monitoring
- Specimen handling
- Injection administration
- Medical supply management
- Appointment scheduling
- Patient coordination
- Lab testing procedures
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Workflow improvement
- Vital signs measurement
- Medical terminology
- Diagnostic procedures
- Clinical documentation
- Venipuncture
- Minor surgical assistance
- Laboratory testing
- Specimen collection
- Patient scheduling
- Anatomy
- Specimens collection and processing
- Preventive care
- Medical equipment maintenance
- HIPAA compliance
- Document filing
- Blood pressure monitoring
- Healthcare ethics
- Vital signs monitoring
- Patient confidentiality
- Autoclave operation
- Capillary puncture
- Phlebotomy techniques
- Immunization administration
- Glucose testing
- Urinalysis procedures
- Medical coding
- Insurance verification
- Medical billing
- EKG monitoring
- Sterilization techniques
- Restocking lab supplies
- Inventory and supply management
- Phlebotomy
- Medical records management
- Documentation expert
- EKG set up and monitoring
Certification
CMA
Timeline
CMA
WVU Medicine Wheeling Hospital
08.2018 - Current
CMA
Avella Family Practice
05.2006 - 08.2018
Associate of Science - Medical Assistant/ Phlebotomy
Penn Commercial