Heather Phillips
Beaumont,TX
Summary
Dynamic bartender with extensive experience at Texas Rose Saloon, excelling in mixology and customer service. Proven ability to manage high-volume events while ensuring safe service compliance. Recognized for training new staff and cultivating loyal customer relationships through effective communication and anticipating guest needs. Committed to maintaining optimal inventory levels and upholding health codes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Texas Rose Saloon
01.2021 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Upheld strict regulations for safe alcohol service and food safety.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Substitute Teacher, K-Eighth Grade
Silsbee ISD
08.2018 - 05.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
High School Diploma -
Little Cypress Mauriceville High School
Orange, TX05-2003
Skills
- Safe service compliance
- Mixology
- Health codes compliance
- Basic accounting
- Customer service
- Bar restocking
- Handling difficult customers
- Point of sale systems
- New hire training
- Anticipating guest needs
- Inventory
- Outgoing personality
- Clear and effective communication
Certification
- Licensed bartender - 2018-present
Languages
English
Professional Working
Timeline
Bartender
Texas Rose Saloon
01.2021 - Current
Substitute Teacher, K-Eighth Grade
Silsbee ISD
08.2018 - 05.2020
High School Diploma -
Little Cypress Mauriceville High School