Instructional Assistant
Heather Phillips
Kenton County School District
Independence,KY
32
years of professional experience
Experienced professional with decades of cross-functional coordination, known for clear communication, relationship building, and conflict resolution. Supports organized learning environments, teacher collaboration, and student success.
Work History
Instructional Assistant
1 Year 3 Months- Assisted with small-group learning activities to strengthen student understanding and participation.
- Monitored student behavior and maintained an orderly learning environment during instruction and transitions.
- Collaborated with teachers to implement accommodations and support individual student needs.
- Supervised students during lunch, recess, and other assigned school activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
Implementation Project Manager
30 Years 5 Months- Led implementation project plans for banking solutions, aligning stakeholders, milestones, and deliverables.
- Coordinated client onboarding, ensuring timely setup, documentation, and service readiness.
- Managed cross-functional communication among operations, technology, and relationship teams.
- Tracked project risks, dependencies, and issue resolution to maintain implementation quality.
- Directed status reporting and progress reviews for internal teams and external clients.
- Validated user acceptance testing, confirming solution functionality before go-live.
- Streamlined implementation workflows to improve consistency and reduce handoff delays.
- Supported process improvements across treasury and deposit product implementations.
- Supported business continuity and disaster recovery.
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
- Identified cost-saving opportunities and reduced compliance risk through software license audits.
- Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
- Facilitated smooth transitions by conducting hands-on training sessions with end-users during system rollouts or process changes.
- Created implementation methodologies to control project costs and meet deadlines.
- Developed comprehensive project plans to ensure on-time delivery and successful outcomes.
- Developed project plans identifying key issues, approaches, and performance metrics.
- Improved client satisfaction with thorough requirement analysis and timely communication of progress updates.
- Streamlined project implementation by effectively coordinating cross-functional teams and resources.
- Resolved implementation and operation issues with product manufacturers.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Participated in post-implementation reviews to identify areas for improvement in future projects.
- Reduced project completion time by optimizing scheduling, task allocation, and resource management.
Education
High School Diploma
Skills
Instructional support
Small group instruction
Special needs support
Behavior management
Student engagement
Positive reinforcement
Student advocacy
Teacher collaboration
Cultural competency
Effective communication
Timeline
Instructional Assistant
Kenton County School District
2025.08 - CurrentRead More
Implementation Project Manager
Fifth Third Bank
1994.12 - 2025.05Read More
Lloyd Memorial High School
High School Diploma
Read More