Heather Piccioni
Effort
Summary
Dynamic Scheduling Coordinator at Lehigh Valley Health Network Pocono with a strong work ethic and proven problem-solving skills. Enhanced patient satisfaction through efficient scheduling and workflow improvements. Proficient in Microsoft Excel and adept at managing complex schedules while fostering teamwork and collaboration to achieve operational excellence.
Overview
15
15
years of professional experience
Work History
Scheduling Coordinator
Lehigh Valley Health Network Pocono
01.2013 - 04.2025
- Coordinated scheduling for patient appointments across multiple departments to optimize resource allocation.
- Managed daily operations of scheduling system, ensuring timely updates and accuracy of patient data.
- Developed and implemented workflow improvements that enhanced scheduling efficiency and reduced appointment conflicts.
- Trained new staff on scheduling protocols and software systems to maintain high levels of service quality.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Improved patient satisfaction with timely and accurate appointment setting.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
Sales Associate
White House Black Market
10.2010 - 01.2013
- Delivered exceptional customer service by understanding client needs and providing tailored product recommendations.
- Maintained organized inventory levels through effective stock management and timely replenishment processes.
- Trained and mentored new associates on sales techniques and company policies to enhance team performance.
- Executed visual merchandising strategies to optimize store presentation and drive customer engagement.
- Fostered a positive shopping environment through proactive conflict resolution and attentive service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Phillipsburg High School
Phillipsburg, NJSkills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Schedule management
- Critical thinking
- Skilled in Microsoft Word, Excel, Epic, Systoc, Teams, Outlook
- Scheduling proficiency
- Customer relationship management
- Office administration
- Effective multitasking
- Scheduling
- Customer service and support
- Administrative duties
- Patient scheduling
- Patient registration
- Documentation and reporting
- Call screening
- Mail handling
- Schedule organization
- Insurance verification
Timeline
Scheduling Coordinator
Lehigh Valley Health Network Pocono
01.2013 - 04.2025
Sales Associate
White House Black Market
10.2010 - 01.2013
High School Diploma -
Phillipsburg High School