Heather Pierpoint
Jackson,TN
Summary
High-energy, proud female and enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable and experienced in providing comprehensive physical and emotional care to individuals. Enjoys working with people and offers great organizational and interpersonal skills.
Overview
27
27
years of professional experience
Work History
Salon Owner, Hair Stylist
Haute Heads
04.2007 - 10.2023
- Organize daily schedule for all stylist. Order inventory for all needed supplies as well as retail and ensuring customer satisfaction..
- Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
- Enhanced team productivity by streamlining appointment booking procedures using modern scheduling software.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Oversaw daily salon operations and performed general salon tasks.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Maintained staff records and work schedules.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
- Organized employee shifts and took peak times and seasonality into consideration.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Child Caregiver
Pockets And Pigtails
05.1996 - 10.2000
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma - Basic
Cosmetology - Cosmetology
09.2002
Skills
Exceptional customer service
Great multitasker
Time management
Employee relations
Inventory
Payroll
Work Preference
Work Location
RemoteTimeline
Salon Owner, Hair Stylist - Haute Heads
04.2007 - 10.2023
Child Caregiver - Pockets And Pigtails
05.1996 - 10.2000
Martin Westview High School - High School Diploma , Basic
Plaza Beauty School - Cosmetology, Cosmetology
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