Heather Pierson
Lubbock,TX
Summary
Service-oriented professional with seven years of experience in management, inventory control, and customer service. Demonstrates strong organizational and multi-tasking abilities, complemented by excellent communication and time management skills. Proven track record in ordering and supply management for large businesses, ensuring accuracy and efficiency. Specialized in workflow coordination, staff supervision, and process improvement to enhance team performance and achieve organizational objectives.
Overview
7
7
years of professional experience
Work History
Office Coordinator / Dispatcher
Acme Brick
Lubbock , TX
01.2021 - Current
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Managed daily delivery and work schedules to maximize coverage.
- Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Reviewed orders, and production schedules to determine work sequences and material shipping dates.
- Managed cycle counting activities including reconciliation of variances between physical counts and system records.
Manager
Green Gorilla
Lubbock, Texas
12.2017 - 01.2022
- Implemented policies and objectives of the shop to ensure continuing operations, and to increase productivity.
- Resolve customer complaints regarding sales and service.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Inventory Coordinator
Livingston Hearing Aid Center
Lubbock, TX
01.2020 - 01.2021
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Investigated and resolved variances with inventory records.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of stock room.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Implemented process improvements based on identification of productivity or quality issues.
- Collaborated with 3-person team to improve tracking and work issue logging.
Education
High School Diploma -
Coronado High School
Lubbock, TX2014
Skills
- Inventory management
- Production planning
- Cross-functional communication
- Process improvement
- Route planning
- Time management
Relocation
Moving to Statesville, North Carolina.
Timeline
Office Coordinator / Dispatcher
Acme Brick
01.2021 - Current
Inventory Coordinator
Livingston Hearing Aid Center
01.2020 - 01.2021
Manager
Green Gorilla
12.2017 - 01.2022
High School Diploma -
Coronado High School
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