Heather Pilato
Niagara Falls,NY
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Applebee's. Proven ability to enhance guest engagement and satisfaction through effective conflict resolution and cash handling. Recognized for motivating teams and maintaining a productive environment, ensuring seamless service delivery in high-pressure situations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Server Bartender
SMJC Enterprises
08.2023 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server Bartender
Taylors Tap and Grill
02.2021 - 06.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Manager Server Bartender
Applebee's
06.2001 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Sentinel High School
Missoula, MTSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Affiliations
Impeccable references available upon request
Certification
Serve Safe Certified
Trained in Human Resources by People Systems
Timeline
Server Bartender
SMJC Enterprises
08.2023 - 08.2025
Server Bartender
Taylors Tap and Grill
02.2021 - 06.2023
Manager Server Bartender
Applebee's
06.2001 - 07.2020
High School Diploma -
Sentinel High School
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